Answer ID 10420 |
This answer explains how to access the Dashboard on a My Cloud device.
Answer ID 291 |
This answer explains how to format a drive in the exFAT or FAT32 file format. This allows the drive to be used on both Windows and Mac OSX.
Answer ID 1708 |
This answer explains which WD drives require drivers not included in a user's Operating System (OS). It also provides information on what to do and who to contact if the OS fails to recognize a particular device.
Answer ID 13201 |
This answer explains how My Cloud mobile app is unable to access the 'TimeMachineBackup' or 'SmartWare' shares on a My Cloud storage device.
Answer ID 3865 |
This answer explains how to format a WD drive for use on Windows ( 10, 8.1, 8, 7, Vista, and XP) as well as Mac OSX (10.11 (El Capitan), 10.10.x (Yosemite), 10.9.x (Mavericks), 10.8.x (Mountain Lion), and 10.7.x (Lion)) .
Answer ID 1284 |
This answer explains how to access the Disk Management console in Windows (10, 8, 7, Vista, and XP).
Answer ID 5316 |
This article explains how to physically connect, disconnect, and install a WD external drive to a computer running Windows 108/7/Vista/XP or Mac OSX 10.4.x (Tiger)/10.5.x (Leopard)/10.6.x (Snow Leopard)/10.7.x (Lion)/10.8.x (Mountain Lion).
Answer ID 5419 |
This answer provides a direct download to the stand-alone SES (SCSI Enclosure Services) driver. It also provides instructions for recovering the WD SmartWare installer.
Answer ID 940 |
This answer explains how to use the Data Lifeguard Diagnostics (WinDLG) utility to test a FireWire, EIDE, Serial ATA, or USB hard drive for problems.
Answer ID 505 |
This answer explains what to do if a WD external (USB or FireWire) hard drive is not powering on, is not recognized by Mac OSX, or does not mount on your Macs desktop or in finder.