Western Digital shall have no liability with respect to (a) data lost, regardless of the cause, (b) data recovery services, or (c) data contained in any Product placed in Western Digitals' possession. Western Digital is not liable for and has no obligation to pay for any cost associated with data recovery.
Please read the following shipping instructions carefully. Product that arrives damaged in shipment, without an RMA number or without appropriate warranty information, will be, returned to the sender non-repaired. Products, damaged through neglect due to improper packaging or in shipment, will have the warranty voided and will be processed and returned to you non-repaired. Note: An example of improper packaging would be sending a product back in an envelope. Click here for additional examples of products Improperly packaged.
Only products and quantities authorized through the Return Material Authorization process will be accepted. If your RMA packing list is in error, ie. Wrong product description, wrong model number, wrong capacity please contact WDC
Home Entertainment: WD TV Dock: Product Returns must include specific items, for warranty replacement. Click here for details of the items that must be returned.
Mobile / Laptop Drive: If you are returning a Scorpio or mobile/laptop drive, please make sure you have removed any and all non-WD brackets from your drive. If a drive is sent to WD and has a non-WD bracket included, the bracket will not be returned. Most laptops include these kinds of brackets. Please check your laptop's user manual for additional information regarding these brackets.
External Western Digital Enclosures:Do not remove the drive from the external enclosure. Return the drive in its original enclosure/plastic housing (without having been opened or dismantled, along with the power adapter). Please keep all software and manuals. Make sure to return all interface cables (e.g. included Thunderbolt, USB or FireWire cables) with your RMA. Please use this document as your reference: "What do I return?"WARNING: Removing the hard drive from, a Western Digital single unit external enclosure, will void the warranty.
Internal Hard drives: Remove and retain all add-on items (i.e., cables, software, adapters, dongles brackets, installation guides and/or rails) prior to shipment. We are not responsible for these items and cannot return them. We will only return the Western Digital items specified on the RMA. WARNING: Do Not remove the Ice Pack /Sled/Heat Sink attached to the VelociRaptor hard drive(s). If the drive is removed from the Ice Pack the warranty on the drive will be voided. (Only VelociRaptor blade models WD1500BLFS and WD3000BLFS are exempt.)
All products require stable and sufficient packing material, needed to protect the product from ESD (Electro Static Discharge) influences and possible damage during transport. Required Packaging Steps:
A. Place drive in ESD (Electro Static Discharge) Bag (For internal drives only.)
B. Wrap with 2 inches of bubble wrap or non-movable foam cushioning
C. Place in sturdy cardboard box. Do not use chipboard, as it is not strong enough to withstand the rigors of transit. Please make sure the corrugated carton is free from defects and is structurally sound. Note: Returning a WD hard drive in an envelope, will void the warranty.
D. Please print out the RMA Label and affix on the box. Write the Return Material Authorization number on outside packaging, on three sides in bold print.
E. When shipping multiple items, each item must be, packed as above, hard drive must not directly touch each other and cannot move inside the packaging. All products must be, packed in individual anti-static bags and in a sturdy cardboard box. Please utilize Western Digital original packaging when available. DO NOT USE peanuts or packing material that can shift or settle during transit. Warning: Returning a WD hard drive in an envelope, will void the warranty.
Send your product to the address located in your RMA Premailer.
Retain a record of your RMA number and all tracking/shipping numbers for your records. This will allow Western Digital to better serve you with possible inquiries.
Your Return Material Authorization number must be visible on 3 sides of the box. Any package sent in without an RMA number will be returned to you non-repaired. If you have multiple RMA numbers, send them in separate boxes (If you are sending multiple Return Material Authorization in a single Over Pack container, each Return Material Authorization number within the over pack carton, must be, individually, boxed with the specific Return Material Authorization number associated with that device, written on three sides of the box in bold print. Failing to follow these specific Over Pack instructions may possibly void the warranty and result in the product being returned to you "as is".)
Use a traceable carrier. Use a traceable carrier for transport or a signed for service (i.e., Airborne, Fed Ex, UPS, U.S. Priority Mail, etc.) with the post office (European/Canadian customers only) as they provide you with a tracking number and proof of delivery. The cost of sending a drive to the returns service center for warranty service (also known as the return shipping cost), is paid by the customer. Western Digital pays for the return shipment (except for some Latin American countries). Western Digital will refuse any collect payment shipment. If upon arrival your products are out of warranty the shipment will be returned to you at YOUR COST and may be scrapped without further notice.