WD Support

Contact Us

Service and Support Plans

Western Digital offers a full range of service and support options for customers in the United States and Canada. Select the plan that meets your needs. To subscribe, please contact us at 1-800-275-4932.

Standard Support Extended Support
Limited-time support that will help you install your new in-warranty Western Digital product for 30 days from the date of your first call. Standard support is available for all products and covers the following installation and drive troubleshooting issues:
  • Installing a drive into a computer system
  • Formatting and partitioning a drive as part of the drive installation process
  • Setting the drive up for use
  • Troubleshooting basic drive-related issues that are caused by the drive
  • Free for 30 days from your first call
  • After 30 days the per-incident price is $14.95
Assistance with drive-related issues for a full year. Covers the same support services as the standard support plan, but for an extended period of 1 year from the date you purchase the plan.
  • Available for all products except WD Sentinel
  • Must be purchased within the 30-day free support period
  • $14.95 for 1 year from the date the plan is purchased
  • Renewable yearly for $9.95

For WD Sentinel products, please click here to view the list of available service plan.