Contact Us

Important: For SiliconDrive Solid State Storage customers please click here for support.

Telephone Support
Image United States and Canada
Image Mexico & South America
Image Europe
Image Asia Pacific
Email Support
Image English Email
Image Spanish Email
Image French Email
Image German Email
Image Chinese Email
Image Italian Email

Western Digital Central Support

United States & Canada Support Center
US & Canada - English 1 (800) 275-4932 Monday - Thursday
Friday - Sunday		 8 am - 9 pm CST
8 am - 7 pm CST
US - Spanish 1 (949) 672-7199 Monday - Thursday
Friday		 8 am - 9 pm CST
8 am - 7 pm CST

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Mexico & South America Support Numbers - Spanish
Mexico
(Closed all holidays)		 001-8002754932 Monday - Friday 8 am - 4 pm CDT
Chile 1230-020-5871 Monday - Friday 8 am - 4 pm BRT
Venezuela 0800-100-2855 Monday - Friday 8 am - 4 pm BRT
Peru 0800-54003 Monday - Friday 8 am - 4 pm BRT
Uruguay 000-413-598-3787 Monday - Friday 8 am - 4 pm BRT
Argentina 0800-4440839 Monday - Friday 8 am - 4 pm BRT
Brazil 0800-7704932 Monday - Friday 8:30 am - 6 pm BRT
  • *CDT = Central Daylight Time
  • *BRT = Brazil Time (GMT -3 hours)

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European Support Center - English, French, German, Dutch, Italian, and Spanish
Austria 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm CET
9 am - 4 pm CET
Belgium 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm CET
9 am - 4 pm CET
Denmark 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm CET
9 am - 4 pm CET
France 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm CET
9 am - 4 pm CET
Germany 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm CET
9 am - 4 pm CET
Ireland 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm GMT
9 am - 4 pm GMT
Italy 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm CET
9 am - 4 pm CET
Netherlands 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm CET
9 am - 4 pm CET
Norway 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm CET
9 am - 4 pm CET
Spain 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm CET
9 am - 4 pm CET
Sweden 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm CET
9 am - 4 pm CET
Switzerland 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm CET
9 am - 4 pm CET
United Kingdom 00800-ASK4WDEU
(00800- 27549338)		 Monday-Thursday
Friday		 9 am - 5:30 pm GMT
9 am - 4 pm GMT
Countries in EMEA 0031-880062100 Monday-Thursday
Friday		 9 am - 5:30 pm CET
9 am - 4 pm CET
  • CET - Central European Time

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APAC Phone Support Center - English, Chinese, Japanese, and Thai
Singapore 001 800-60086008
1800-608-6008
+65 62430496		 Monday - Friday 9 am - 6 pm ST
Australia 00-11-800-22754932
+800.6008.6008
1.800.429.861		 Monday - Friday 8 am - 5 pm AET
New Zealand 00-800-22754932
0508 555 639		 Monday - Friday 8 am - 5 pm AET
Malaysia 00 800-60086008
800 6008 60081800 88 1908
+65 62430496		 Monday - Friday 9 am - 6 pm ST
China 800-8206682
+65 62430496		 Monday - Friday 9 am - 6 pm ST
Hong Kong 3071 4997 Monday - Friday 9 am - 6 pm ST
Japan 0120-994-120 / 00-531-650442 Monday - Friday 8 am - 5 pm ST
Taiwan +800 6008 6008
+65 62430496
0800-666290		 Monday - Friday 9 am - 6 pm ST
Thailand 00-1800-4410570 Monday - Friday 10 am - 7 pm ST
India 1800 200 5789 Monday - Friday 9 am - 6 pm ST
Indonesia +803 852 9439
001 803 852 9439		 Monday - Friday 9 am - 6 pm ST
Philippines 1800 1441 0159 Monday - Friday 9 am - 6 pm ST
  • ST - Singapore Time - Greenwich Mean Time (GMT) + 8 hours
  • AET - Australia Eastern Time (Sydney)

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Important Notes:
  • Only the languages listed next to the call centers are supported.
  • If you have a question, you may find the answer in our knowledge base. The majority of questions we receive can be resolved by our FAQ/Knowledge Base.
  • Our average email response time is within 1 business day.
  • If you have anti-spam software installed which requires verification from incoming emails, please make sure to allow all incoming emails from westerndigital@custhelp.com. Not doing so will prevent you from receiving a response from us.
  • Please do not send emails directly to westerndigital@custhelp.com. Please use the email link for your region to send your emails.

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