Contact Us Support by Country

24/7 Support for WD Red Products

Telephone Support

Email Support


Western Digital 24/71 WD Red Support

124 hour support is only available in English.

Please note: Not all NAS devices support hard drives over 2TB. Please refer to your specific NAS vendor to confirm >2TB drive support

United States & Canada 24/7 Support Center

Country Toll Free
United States (855) 559-3733
Canada (855) 559-3733
  • Not Available on Major U.S. Holidays
  • Note: If you need to contact us by phone, please note that a fee may be required for customers in the United States and Canada. Please see our service plan page for details.
  • *** IMPORTANT - PLEASE READ *** Please note if we receive a call on this line for a different product, we will redirect the call to the main support line.

Return to Top


Mexico & South America Support Numbers (Spanish, Portugese, English)
Country Access Code (+) Toll Free/UFN Day of Week Local Language Hours of Operation
Argentina 00 800-5559-3733 Monday-Friday 8am-4pm BRT
Brazil 0021 800-5559-3733 Monday-Friday 8:30am-4pm BRT
Colombia 009 800-5559-3733 Monday-Friday 9am-4pm BRT
Uruguay 00 800-5559-3733 Monday-Friday 8am-4pm BRT
  • *** IMPORTANT - PLEASE READ *** Please note if we receive a call on this line for a different product, we will redirect the call to the main support line.

Return to Top


European Support Center (English, Spanish, Dutch, Italian, French, Portuguese, German)
Country Access Code (+) Toll Free/UFN Day of Week Local Language Hours of Operation
Belgium 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Denmark 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Finland 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
France 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Germany 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Greece 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Hungary 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Ireland 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Italy 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Luxembourg 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Norway 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Poland 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Portugal 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Spain 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Sweeden 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
Swiss Confederation, The 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
United Kingdom, The 00 800-5559-3733 Monday-Thursday
Friday
9am-7pm CET
9am-5pm CET
  • *** IMPORTANT - PLEASE READ *** Please note if we receive a call on this line for a different product, we will redirect the call to the main support line.

Return to Top


APAC Phone Support Center (English, Japanese, Thai, Chinese)
Country Access Code (+) Toll Free/UFN Day of Week Local Language Hours of Operation
Australia 0011 800-5559-3733 Monday-Friday 8am-5pm EST
China 00 800-5559-3733 Monday-Friday 9am-6pm SGT
Hong Kong 001 800-5559-3733 Monday-Friday 9am-6pm SGT
Japan 010 800-5559-3733 Monday-Friday 8am-5pm SGT
Philippines 00 800-5559-3733 Monday-Friday 9am-6pm SGT
Singapore 001 800-5559-3733 (Singtel IDD) Monday-Friday 9am-6pm SGT
Taiwan 00 800-5559-3733 (Chunghwa IDD) Monday-Friday 9am-6pm SGT
Thailand 001 800-5559-3733 Monday-Friday 10am-7pm SGT
  • *** IMPORTANT - PLEASE READ *** Please note if we receive a call on this line for a different product, we will redirect the call to the main support line.

Return to Top