Personal Cloud & Network Attached Storage
WD TV, My DVR, DVR Expander, WD Elements
3.5 and 2.5-inch hard drives
Looking for Legacy / Older Products, please
Answer ID 3865 | This answer explains how to format a WD drive for use on Windows ( 10, 8.1, 8, 7, Vista, and XP) as well as Mac OSX (10.11 (El Capitan), 10.10.x (Yosemite), 10.9.x (Mavericks), 10.8.x (Mountain Lion), and 10.7.x (Lion)) .
Answer ID 291 |
This answer explains how to format a drive in the exFAT or FAT32 file format. This allows the drive to be used on both Windows and Mac OSX.
Answer ID 10432 |
This article explains how to reset the password and the IP settings of a My Cloud device back to default.
Answer ID 5419 |
This answer provides a direct download to the stand-alone SES (SCSI Enclosure Services) driver. It also provides instructions for recovering the WD SmartWare installer.
Answer ID 8526 |
This answer explains how to configure port forwarding on a My Cloud device, My Book Live, or My Book Live Duo.
Answer ID 13201 |
This answer explains how My Cloud mobile app is unable to access the 'TimeMachineBackup' or 'SmartWare' shares on a My Cloud device.
Answer ID 1284 |
This answer explains how to access the Disk Management console in Windows
Answer ID 940 |
This answer explains how to use the Data Lifeguard Diagnostics (WinDLG) utility to test a FireWire, EIDE, Serial ATA, or USB hard drive for problems.
View the current warranty status of your WD product.
Get real-time RMA status on your replacement request.