Windows or macOS cannot find my drive

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IMPORTANT Important:

There are many reasons an Operating System (OS) does not recognize a WD drive.
The instructions below are designed to assist in troubleshooting issues related to drives and devices not being recognized by a computer.
Please try one solution at a time and test for resolution before continuing with the next item.


Product Type
Instructions
Network Attached Storage (NAS) & My Cloud Drives Click here for Instructions
(instructions will appear below this table)
Internal Hard Drives and Solid State Drives Click here for Instructions
(instructions will appear below this table)
Direct Attached Storage (DAS) - External USB Drives Click here for Instructions
(instructions will appear below this table)

Please select the product type from the table above to display the feature steps.




In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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