This answer explains how to update the OS drivers.*END
WD hard drives use drivers that are built into the operating system (OS). It is an extremely rare for the built-in drivers to become damaged or corrupted. The most common reason the operating system fails to recognize a drive is that the drive is defective or damaged.
Please see Answer ID 14925: Windows or macOS cannot find my drive for troubleshooting assistance
Newer SES Drivers are distributed through Windows and macOS Updates and are installed automatically with WD Security, WD Drive Utilities and WD Smartware.
To download the WD Legacy SES drivers for Windows, WD Security, Drive Utilities or WD Smartware, please click here.
To update the drivers, please use the tools provided by the operating system publisher:
If updating the built-in drivers does not resolve the issue, please follow the steps below:
- Check if the drive is defective.
Please see Answer ID 14920: How to check if a WD drive is damaged or defective
- If the drive is damaged or defective, check the warranty to see if it is eligible for replacement (RMA)
- If data needs to be recovered from the drive, please visit one of our data recovery partners.
Please note WD does not provide data recovery services.
- If eligible for replacement, create an RMA
- If ineligible for an RMA, the drive will need to be replaced.
Please visit the WD Online Store or a local retailer to purchase a replacement.
In case the answer did not answer your question, you can always visit the WD Community for help from WD users.
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