The Windows version of the Data Lifeguard Diagnostics utility can perform drive identification, diagnostics, and repairs on a Western Digital FireWire, EIDE, Serial ATA, or USB drive. In addition, it can provide the drive's serial and model numbers.
To use the utility:
- Download and extract Windows Data Lifeguard Diagnostics.
- Run the setup.exe application. If the computer is running Windows 10, 8, 7, or Vista, right-click on setup.exe and select Run As Administrator. Accept the default location and complete the installation process.
- Read and accept the license agreement to continue.
- There are 2 panes on the main program window. The top pane lists the mounted drives that are available for testing. The Model Number, Serial Number, Capacity, and SMART Status of each drive will be displayed. The bottom pane provides the partition information for the selected drive such as Drive Letter, File System, Total Space, and Free Space.
- Double-click the drive to be tested in the top pane to view the test options. Or click to highlight the drive, then click the run tests icon above this pane.
- The DLGDIAG - Select an Option pop-up window appears.
- The following options are available:
QUICK TEST - Performs SMART drive quick self-test to gather and verify the Data Lifeguard information contained on the drive.
EXTENDED TEST - Performs a Full Media Scan to detect bad sectors; and attempt to repair them, or mark the damaged sector for not to be written to. This test may take several hours to complete depending on the size of the drive. The average test time takes about 1 hour per Terabyte.
ERASE - Erase will low-level format the drive with options of Full Erase and Quick Erase. File system and partition table will be permanently erased.
VIEW TEST RESULT - displays the latest test results.
- Select the test that will be performed and click the Start button.
- When the test completes, you will be notified. Click the Close button.
- The pop-up window will display the test results for the drive.
Drive is not recognized by Data Lifeguard Diagnostics for Windows:
- Windows Data Lifeguard Diagnostics will test internal hard drives contained within a WD My Book Premium II and WD My Book Pro Edition II storage system. The RAID Array on these units does not need to be broken in order to test the internal drives. The only feature that will not be available with the diagnostics is the SMART data. The diagnostics will not read SMART data from the drives.
- If any of the tests fail, including the Quick Test, replacement of the drive may be necessary. Please see Answer ID 8: How can I replace a product under warranty? for help creating a Return Merchandise Authorization (RMA).
If the drive is not recognized by Data Lifeguard Diagnostics, follow the instructions below to troubleshooting this issue:
- Make sure that the drive is properly connected to the PC. If it is an internal drive make sure the SATA or PATA (EIDE) cable is securely attached to both the drive, and the controller card. If it is an external try replacing the USB, FireWire, or eSata cable and rebooting the system.
- Make sure the drive is getting power. For internal drives, make sure that the power cable is properly connected to the drive, and that both a MOLEX (4-pin) and SATA-type power cables are not connected to your drive simultaneaously. For external Desktop drives, try plugging the power directly into a wall outlet (instead of a Universal Power Supply or power-strip). For portable external drives, try using a Power Booster Cable to supply extra power to the drive.
- Right-click on the program and select Run as Administrator.
- Try reinstalling the Data Lifeguard Diagnostics for Windows utility. It is possible that the installation has become corrupted.
- If the drive is internal, make sure that the jumper settings are correct based on the diagram on the drives label.
- Test the drive on another system. If the drive is not recognized on another system, something is likely wrong with either the power supply, data cable, or the drive.
- If the drive is recognized on another system, it's likely a problem with the data port (or BUS), drivers, or a malware software concern on the affected system. It's best to consult a computer technician or vendor for further system testing.
- If the drive still is not recognized, than it is most likely damaged and needs to be replaced. Please see Answer ID 8: How can I replace a product under warranty? for assistance with this process
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