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Diagnostic Error Codes

Data Lifeguard Tools 11 and 10 Error Codes
** If you encounter the same error code more than once after re-testing, we recommend for you to create an RMA.

Error code Explanation Definition Status
000 No Errors Found Successful operation. The drive is defect free. No Errors
100 No Errors Found Successful operation. The drive is defect free. No Errors
101 Unknown Error An unknown error has occurred during testing. This may be an anomaly. Check connections and retest. If the error repeats, replace the drive. Re-Test Drive
102 Seek Timeout A Seek command did not complete in the time allotted for its completion. This may be an anomaly or a defect with the drive. Retest. Replace the drive if the error repeats. Re-Test Drive
103 Write Fault Error A Write command during the test has failed to complete. This may be due to a media or read/write error. It may also be due to a defective connection. Retest after checking the connections. Replace the drive if the error repeats. Re-Test Drive
104 Drive Not Ready The drive did not properly respond to test commands. This may be due to a defect with the drive or the drive may not have responded properly due to a bad connection. Check cabling and retest. Replace the drive if the error repeats. Re-Test Drive
106 Track 0 Error Track 0 was not properly detected. Track 0 on the drive must be accessed to perform parts of various internal tests. Track 0 also holds information about the drive. This error may have internal and external reasons. Retest. Replace the drive if the error repeats. Re-Test Drive
107 Check Sum Error Accumulated test data on the drives is corrupted. Check cabling & retest. Replace the drive if the error repeats. Re-Test Drive
108 Seek Not Complete A Seek command did not complete in the time allotted. This may be an anomaly or a defect with the drive. Retest. Replace the drive if the error repeats. Re-Test Drive
112 IRQ Timeout Interrupt ReQuest Interrupt signal not received. An interrupt command to perform a specific task failed to complete. This may be due to an internal error or to a failed connection which did not allow the interrupt command to be sent to the drive properly. Check cabling and retest. Replace the drive if the error repeats. Re-Test Drive
115 ICRC Error Ultra DMA CRC error. Data sent between the host computer and the drive has been corrupted. If the system cannot properly handle a drive running a specific Ultra ATA rate such as ATA100, the data may become corrupted. To run in ATA 66 and ATA100 rates, an Ultra ATA 80 -conductor cable must be used. Check cabling & retest. May need to run DLGUDMA to set the drive to a slower speed or replace the IDE cable. You may also want to reroute your IDE cable away from sources of electronic bus noise such as your CPU, Power Supply, etc. Re-Test Drive
116 IDNF Error Address Not Found Error. The Identify Drive Command has not received an acceptable response from the drive. This may be due to a defect. Ensure that you are using the latest version of diagnostic utility and that your cable is in good working condition. Retest. Replace the drive if the error repeats. Re-Test Drive with latest diagnostic utility
117 Uncorrectable ECC Error Uncorrectable Error Correction Code (ECC) Error. There could be media errors present on this drive. If the automatic repair feature is unable to repair these errors, replace the drive. Replace drive if unable to correct error
118 DAM Error Data Address Mark (DAM) Error. There may be media errors present on this drive. If the automatic repair feature is unable to repair these errors, replace the drive. Replace drive if unable to correct error
120 Unknown Error An unknown error has occurred during testing. This may be an anomaly. Check connections and retest. If the error repeats, replace the drive. Re-Test Drive
121 Servo Error Servo error. This error is most likely an internal malfunction of the drive and not related to the condition of the cables etc. Retest and replace the drive if the error repeats. Re-test
132 Command Error Command Aborted. Please ensure that you are using the version of diagnostic utility corresponding to either newer or older Western Digital drives. Re-test Drive with appropriate diagnostic utility
133 Illegal ID FW overlay not found. The information file, which holds the data pertaining to this drive, is corrupted or missing. Replace the drive. Re-test Drive
134 Busy Timeout Timeout from checking busy bit. The drive has not responded back in the time allotted. This may be due to a defect with the drive or a bad connection. Check cable & retest. Replace the drive if the error repeats. Re-test Drive
135 DRQ Timeout Timeout from checking Data ReQuest Timeout (DRQ) bit. The drive has not responded back in the time allotted. This may be due to a defect with the drive or a bad connection. Check cable & retest. Replace the drive if the error repeats. Re-test Drive
136 Bad Sector Sector Marked Bad Error. There may be repairable media errors on a platter. The automatic repair feature can attempt a repair if possible. You may need to rescan to ensure that the repairs were effective. Replace the drive if the repair fails. Re-test Drive
137 Relocated Sector Sector Relocated. There may be repairable media errors on a platter. The automatic repair feature can attempt a repair if possible. You may need to rescan to ensure that the repairs were effective. Replace the drive if the error repeats. Re-test Drive
138 Still Busy Timeout Timeout from checking busy bit. The drive has not responded in the time allotted. This may be due to a defect with the drive or a bad connection. Check cable and retest. Replace the drive if the error repeats. Re-test Drive
148 Not Selected Drive not selected. The drive may not have been accessed properly possibly due to a bad connection. Replace your cable and retest. Replace the drive if the error repeats. Re-test Drive
159 SMART Error Self Monitoring, Analysis, and Reporting Technology (SMART) Error returned during SMART Status/Self Test Command. The drive is defective. Replace. Replace Drive
163 Unknown Error Queued command timed out. The command set to be executed has timed out. This may be a drive issue, however it may be related to a defective connection. Replace your cable and retest the drive. Further errors indicate a defective drive. Replace. Replace Drive
200 Drive Not Tested Supported WD drives are initialized with this status. This is the pretest initialization code which indicates a drive is ready to be tested, but has not yet been tested. Re-test Drive
201 Non-WD Drive The drive does not have a WD serial number. This error can occur on non-Western Digital drives. It may also happen when the wrong version of diagnostic utility is used. It is also possible to see this error on defective Western Digital drives. Re-test Drive with appropriate diagnostic utility
202 Drive Not Supported Older Western Digital drives are not supported by the diagnostic utility version being used. Use the appropriate version. Version 4.12 for older drives and version 5.00 for current drives. Non-WD drives are not supported. Re-test Drive with appropriate diagnostic utility
204 Missing Log File The log file that existed at startup of diagnostic utility has been moved or no longer exists. Create and use a new DLG Tools diskette. Re-test Drive with appropriate diagnostic utility
205 Aborted By User Test was aborted by the user (Alt-X pressed during a test). Re-test Drive
206 Memory Allocation Error Unable to allocate memory for program structures. Please ensure that you are not loading any other DOS level files from the floppy prior to running diagnostic utility. This error may also appear if the floppy has been infected by a hidden virus. Check your floppy and retest. Check Floppy and use appropriate diagnostic utility
207 Critical Resource Error Unable to locate and/or use a system resource (e.g. - printer). The printer may not be attached or turned on. This error may also be related to memory issues. Please ensure that you are not loading any other DOS level files from the floppy prior to running diagnostic utility. This error may also appear if the floppy has been infected by a hidden virus. Check your floppy and retest. Check Floppy and use appropriate diagnostic utility
209 Self Test Failed To Run SMART Self Test failed to start when executed. The drive has not responded to the SMART test request. The drive has failed and must be replaced. Replace Drive
210 Self Test Incomplete SMART Self Test failed to complete (e.g. -- timed out). The failure to complete the test indicates a failed drive. Replace. Replace Drive
211 2-9 Uncorr ECC Errors Error Correction Code (ECC) 2 through 9. A number of ECC errors (between 2 through 9) have been detected. ECC is a hardware correction technique that corrects errors. If ECC occurs, use Data Lifeguard repair option for additional error correction. Retest the drive with Data Lifeguard. Re-test and Repair Option diagnostic utility
212 10+ Uncorr ECC Errors Error Correction Code (ECC) 10+. At least ten ECC errors have been detected. ECC is a hardware correction technique that corrects errors. If ECC occurs, use Data Lifeguard for additional error correction. Re-test the drive with Data Lifeguard. Re-test Drive
213 2-9 DAM Errors Data Address Mark (DAM) 2-9. Several instances of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
214 10+ DAM Errors Data Address Mark (DAM) 10+. Ten or more instances of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
215 2-9 IDNF Errors Identified Data Not Found (IDNF) 2-9. Several instances of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
216 10+ IDNF Errors Identified Data Not Found (IDNF) 10+. Ten or more instances of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
217 2-9 SERVO Errors SERVO 2-9. SERVO is data on track location. Several instances of track information could not be found. Drive should be replaced. Replace Drive
218 10+ SERVO Errors SERVO 10+. SERVO is data on track location. Ten or more instances of track information could not be found. Drive should be replaced. Replace Drive
219 Drive Cable Error Failure during cable test. The cable is loose, broken, or not plugged in. Recheck your connections and replace the cable. Retest the drive. Re-test Drive
220 Drive is Locked Security feature of the drive reports locked status. Some vendors use the security feature to ensure the usage of only specific drives in their system, or the drive may have been locked by a user using a third party utility to enable this feature. The same utility and the original code used to lock the drive are necessary to unlock this drive. Please contact the system vendor for the above-mentioned information. Contact System Vendor
221 Test Not Supported Certain older drives do not support certain SMART Self Tests. Please ensure that you are using the proper version of diagnostic utility. Re-test with appropriate diagnostic utility
222 Drive Failed the Test The drive has failed the SMART test. Replace the drive. Replace Drive
223 Errors Repaired Errors found, but have been repaired successfully. There were media errors that were within the repair capabilities of diagnostic utility. The drive should now be defect free. Test complete Defect Free
224 Errors not Repaired Errors found and have not been repaired. There were too many errors found on this drive to be repaired. Replace the drive. Replace Drive
225 Too Many Errors Found Error count reached a threshold value. There are too many errors detected on this drive to be repaired. Replace the drive. Replace Drive
226 Sector Relocation Error Failure to relocate a sector during drive repair. The drive has to be replaced. Replace Drive
227 SMART Not Supported Self Monitoring, Analysis, and Reporting Technology (SMART) Certain older drives do not support SMART. Please ensure that you are using the appropriate version of diagnostic utility. If the errors continue, replace the drive. Re-test with appropriate diagnostic utility
0001 - 0008, 0015 SMART Error Self Monitoring, Analysis, and Reporting Technology (SMART) Error returned during SMART Status/Self Test Command. The drive is defective. Replace Drive
0009 - 0014 SMART Error Self Monitoring, Analysis, and Reporting Technology (SMART) Error returned during SMART Status/Self Test Command. Retest the drive. Replace the drive if the error repeats. Re-test Drive

If the error code you encountered is not found from the list above, please contact us.


Data Lifeguard Tools 2.8 Error Codes
** If you encounter the same error code more than once after re-testing, we recommend for you to create an RMA.

Error code Explanation Definition Status
199 Error code for Online Diagnostic The Online Diagnostic has determined the drive needs to be tested by our Data Lifeguard Tools. Re-Test Drive
203 DRM Attribute too low before media scan. Drive Reliability Monitor. An onboard defect counter has determined the drive has too many errors and should be replaced. Replace Drive
204 DRM Attribute too low after media scan. Drive Reliability Monitor. An onboard defect counter has determined the drive has too many errors and should be replaced. Replace Drive
207 SMART status failed before the media scan. Self Monitoring, Analysis, and Reporting Technology. This is a monitoring system, which stores all errors, retries, and power on hours. Computers with S.M.A.R.T. enabled help you monitor a drive's internal status through diagnostic commands. In order for S.M.A.R.T. to report if a drive has failed, it must be enabled as a system option. Drive should be replaced. Replace Drive
208 SMART status failed after the media scan. Self Monitoring, Analysis, and Reporting Technology. This is a monitoring system, which stores all errors, retries, and power on hours. Computers with S.M.A.R.T. enabled help you monitor a drive's internal status through diagnostic commands. In order for S.M.A.R.T. to report if a drive has failed, it must be enabled as a system option. Drive should be replaced. Replace Drive
209 Previous Error Code not found Data Lifeguard Diag could not determine a previous error code. Please re-test the drive with Data Lifeguard. Re-Test Drive
210 Self Test Failed The drive's internal self-test reported unrepairable errors. Drive should be replaced. Replace Drive
211 Self Test Never Completed The drives internal self-test could not complete due to unrepairable errors. Drive should be replaced. Replace Drive
212 Error while relocating TARE sectors. Transparent Auto RElocate. An error was reported by the drive during the Write command (to cause the auto-relocation) or the Read Verify command (to verify the relocation happened). Replace Drive
213 2-9 DAM Errors Data Address Mark (DAM) 2-9. Several instances of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
256 ECC 1 Error Correction Code. An error has been detected. ECC is a hardware correction technique that corrects errors. If ECC occurs, use Data Lifeguard repair option for additional error correction. Please re-test the drive with Data Lifeguard. Re-Test Drive
257 ECC 2-9 Error Correction Code. Between two to nine errors have been detected. ECC is a hardware correction technique that corrects errors. If ECC occurs, use Data Lifeguard repair option for additional error correction. Please re-test the drive with Data Lifeguard. Re-Test Drive
258 ECC 10+ Error Correction Code. At least ten errors have been detected. ECC is a hardware correction technique that corrects errors. If ECC occurs, use Data Lifeguard for additional error correction. Please re-test the drive with Data Lifeguard. Re-Test Drive
356 DAM 1 Data Address Mark. One instance of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
357 DAM 2-9 Data Address Mark. Several instances of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
358 DAM 10+ Data Address Mark. Ten or more instances of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
456 IDNF 1 Identified Data Not Found. One instance of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
457 IDNF 2-9 Identified Data Not Found. Several instances of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
458 IDNF 10+ Identified Data Not Found. Ten or more instances of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
550 Abort Cmd Abort Command. A command executed by Data Lifeguard Tools was rejected. Please re-test the drive with Data Lifeguard. Re-Test Drive
556 SERVO 1 SERVO is data on track location. One instance of track information could not be found. Drive should be replaced. Replace Drive
557 SERVO 2-9 SERVO is data on track location. Several instances of track information could not be found. Drive should be replaced. Replace Drive
558 SERVO 10+ SERVO is data on track location. Ten or more instances of track information could not be found. Drive should be replaced. Replace Drive
570 No Recalibration Recalibration command failed. This error occurs when the drive could not read Track Zero. A clicking noise can indicate that this error has occurred. Drive should be replaced. Replace Drive
580 Missing Interrupt An interrupt request failed during the test process. Drive should be replaced. Replace Drive
581 Write Fault When either writing zeros or relocating a sector, the Write command failed. Drive should be replaced. Replace Drive
582 Drive Not Ready Internal communication issue. The drive has detected an unstable condition, possibly an incorrect spin speed. Drive should be replaced. Replace Drive
584 Diag Command Error During a Quick Test, the sefl-test failed. Drive should be replaced. Replace Drive
585 Busy Timeout During a read verify, a command could not be completed. Please re-test the drive with Data Lifeguard. Re-Test Drive
586 DRQ Timeout Data ReQuest Timeout. Data request has timed out when writing to the drive. Drive should be replaced. Replace Drive
587 Bad Sector The previous relocation of a sector has failed. Drive should be replaced. Replace Drive

If the error code you encountered is not found from the list above, please contact us