Warranty Services
Frequently Asked Questions – New APAC Warranty Policy

Q: Why is WD extending its warranty periods for branded product in APAC?
A: WD places a tremendous amount of emphasis on product quality. All of WD's products are rigorously tested to ensure that product quality is best in the industry. The new warranty policy is not only better aligned with our product quality, it is also better aligned with industry standards.

Q: To which products do the new warranty periods apply?
A: The new warranty periods will apply to the following products shipped to our authorized distributors: My Book Essential Edition (WDG1U), My Book Premium Edition (WDG1C) & Premium Edition II (WDG2T) and WD Passport Portable (WDXML, WDXMS, WDXMC) products will ship with a 3-year limited warranty. Similarly, My Book Pro Edition (WDG1T) & Pro Edition II (WDG2TP) will be supported with a 5-year limited warranty. The new warranty periods will apply only to WD products manufactured on or after March 1, 2007 and which are then sold by our authorized distributors in the Asia Pacific region. Please check your most current price list to see details on product family descriptions.

Q: What is the effective date of the new warranty policy?
A: The new warranty periods will apply to WD products sold by authorized distributors on or after March 1, 2007.

Q: What warranty period will apply to WD hard drives that I currently have in inventory?
A: WD will automatically update the warranty periods for all hard drives that have a manufacturing date of February 1, 2007 or later. Therefore, any drives that you have in inventory that were manufactured before February 1, 2007 will adhere to WD's previous warranty policy.