Warranty Return Material Authorization Procedures for in-warranty products from Western Digital for End Users
Western Digital products being returned for warranty service can be processed through our return center located in Mexico.
Western Digital products can be returned through our returns facility located in São Paulo, Brazil.
Important Notice for Businesses and Companies in Brazil
If a product is being return from a company or business in Brazil, you must include the Nota Fiscal invoice with your RMA shipment. In addition, the invoice must match the item and quantity you are submitting for replacement. Inclusion of the Nota Fiscal invoice will help avoid delays in the RMA.
Western Digital products can be returned through our returns facility located in Cuidad Autonoma de Buenos Aires. Per government regulations, do not return the power supply as it cannot be returned to you when returning WD external drives.
Chile, Colombia, Bolivia, and Peru
For the above countries Western Digital products being returned for warranty service can be processed in the returns facility located in each country.
Uruguay, Paraguay, Venezuela, and Central America
The above countries and for Any Latin America country not listed above, the Western Digital product must be returned through the distributor, reseller and/or the Original Place of Purchase.