Warranty Policy and Limitations

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Western Digital ("WD") values your business and always attempts to provide you the very best of service.

No limited warranty is provided by WD unless your WD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.

If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.

Warranty Table of Contents   Warranty Policy Return Material Authorization (RMA) Extended Warranty Warranty Limitations Limitation of Remedies Limitation of Damages No Consequential or Other Damages Your Use of the Product Additional Limitations on Warranty

Warranty Policy

For WD authorized distributors and resellers, please see our Frequently Ask Questions (FAQ) section for internal hard drive warranty information.

Western Digital Branded retail kits and internal hard drives (not purchased as part of a retail hard drive kit), come with various limited warranties. Please refer to the following warranty tables for specific warranty periods.

Recertified Products (USA and Canada) USA, Canada and Latin America Europe, Middle East and Africa Asia Pacific, India and Thailand

USA, Canada and Latin America

Product Product Designator Bulk Drive1 Retail Kit Enterprise Drives: WD Raptor, WD RE, WD RE2, WD RE2-GP GD, SD, SB, YD, YR, YS, ADFD, ADFS, ABPS, AYYS, FYPS, ABYS, AYPS 5-year 5-year Desktop Drives: WD Caviar, WD Caviar SE, WD Caviar SE16 BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB 3-year 3-year3 WD VelociRaptor, WD Raptor X GLFS, AHFD 5-year 5-year WD Caviar GP EACS, AACS 3-year 3-year Value Line Desktop Drives: AB, EB EOL EOL Mobile Drives: WD Scorpio VE, UE, BEAS, BEVS, BEVE, BEVT 3-year 3-year3 CE Drives: WD AV, WD AV-GP AVBS, AVJS, AVBB, AVJB, EVCS, AVCS, AVVS 3-year 3-year External Drives: My Book Studio, My Book Studio II, My Passport Elite WDH1Q, WDH2Q, WDML N/A 5-year My Book Pro, My Book Pro II, My Book World, My Book World II, My Book Home, My Book Office WDG1T, WDG2TP, WDG1NC, WDG2NC, WDH1CS, WDH1B N/A 3-year WD Elements, WD Elements Portable, My Book Essential , My Book Premium, My Book Premium ES, My Book Premium II, My DVR Expander, Dual-Option Media Center, Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo, Extreme Lighted Combo, USB, Combo, FireWire WDE1U, WDE1MS, WDG1U, WDH1U, WDG1C, WDG1SU, WDG2T, WDG1S, WDXUL, WDXF, WDXUB, WDXB, WDXE, WDXC N/A 1-year WD Passport Pocket Drive WDXMM N/A 1-year WD Passport (all colors) WDXML, WDXMS, WDXMC, WDXMSA, WDXSMB, WDXSMC, WDXMSE N/A 3-year2 My Passport Essential WDME N/A 3-year2

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Europe, Middle East and Africa

Product Product Designator Bulk Drive1 Retail Kit Enterprise Drives: WD Raptor, WD RE, WD RE2, WD RE2-GP GD, SD, SB, YD, YR, YS, ADFD, ADFS, ABPS, AYYS, FYPS, ABYS, AYPS 5-year 5-year Desktop Drives: WD Caviar, WD Caviar SE, WD Caviar SE16 BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB 3-year 3-year4 WD VelociRaptor, WD Raptor X GLFS, AHFD 5-year 5-year WD Caviar GP EACS, AACS 3-year 3-year Value Line Desktop Drives: AB, EB EOL EOL WD Scorpio VE, UE, BEAS, BEVS, BEVE, BEVT 3-year 3-year3 CE Drives: WD AV, WD AV-GP AVBS, AVJS, AVBB, AVJB, EVCS, AVCS, AVVS 3-year 3-year External Drives: My Book Studio, My Book Studio II, My Passport Elite WDH1Q, WDH2Q, WDML N/A 5-year My Book Pro, My Book Pro II, My Book World, My Book World II, My Book Home, My Book Office WDG1T, WDG2TP, WDG1NC, WDG2NC, WDH1CS, WDH1B N/A 3-year WD Elements, WD Elements Portable, My Book Essential , My Book Premium, My Book Premium ES, My Book Premium II, Dual-Option Media Center, Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo, Extreme Lighted Combo, USB, Combo, FireWire WDE1U, WDE1MS, WDG1U, WDH1U, WDG1C, WDG1SU, WDG2T, WDXUL, WDXF, WDXUB, WDXB, WDXE, WDXC N/A 2-year WD Passport Pocket Drive WDXMM N/A 2-year WD Passport (all colors) WDXML, WDXMS, WDXMC, WDXMSA, WDXSMB, WDXSMC, WDXMSE N/A 2-year My Passport Essential WDME N/A 3-year

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Asia Pacific, India and Thailand

Product Product Designator Bulk Drive1 Retail Kit Enterprise Drives: WD Raptor, WD RE, WD RE2, WD RE2-GP GD, SD, SB, YD, YR, YS, ADFD, ADFS, ABPS, AYYS, FYPS, ABYS, AYPS 5-year 5-year Desktop Drives: WD Caviar, WD Caviar SE, WD Caviar SE16 BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB 3-year 3-year3 WD VelociRaptor, WD Raptor X GLFS, AHFD 5-year 5-year WD Caviar GP EACS, AACS 3-year 3-year Value Line Desktop Drives: AB, EB EOL EOL WD Scorpio VE, UE, BEAS, BEVS, BEVE, BEVT 3-year 3-year3 CE Drives: WD AV, WD AV-GP AVBS, AVJS, AVBB, AVJB, EVCS, AVCS, AVVS 3-year 3-year External Drives: My Book Pro, My Book Pro II WDG1T, WDG2TP N/A 5-year2 My Book Studio, My Book Studio II, My Passport Elite WDH1Q, WDH2Q, WDML N/A 5-year My Book World, My Book World II, My Book Essential, My Book Home, My Book Office WDG1NC, WDG2NC, WDH1U ,WDH1CS, WDH1B N/A 3-year My Book Essential, My Book Premium Edition, My Book Premium ES, My Book Premium Edition II WDG1U, WDG1C, WDG1SU, WDG2T N/A 3-year2 Dual-Option Media Center, Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo, Extreme Lighted Combo, USB, Combo, FireWire WDE1MS, WDXUL, WDXF, WDXUB, WDXB, WDXE, WDXC N/A 1-year WD Elements, WD Elements Portable WDE1U N/A 3-year5 WD Passport Pocket Drive WDXMM N/A 1-year WD Passport (all colors) WDXML, WDXMS, WDXMC, WDXMSA, WDXSMB, WDXSMC, WDXMSE N/A 3-year2 My Passport Essential WDME N/A 3-year2 Thailand Only (Note: A fee is charged for all products with a 5YEAR warranty.) WD Scorpio ( Thailand Only ) VE, UE, BEAS, BEVS 5-year 5-year My Book Premium, My Book Essential, WD Passport WDG1C, WDG1U, WDXMS 3-year 3-year My Book Pro, My Book Pro II WDG1T, WDG2TP 5-year 5-year ENTERPRISE, DESKTOP, AND NOTEBOOK DRIVES IN INDIA HAVE A 5YEAR WARRANTY

Frequently Asked Questions [back to top]

1 Any Non-Kitted Hard Drive sold to Authorized WD Distributors. 2 Effective for products purchased since March 1st, 2007. 3 Effective for products purchased since August 1st, 2007. Drives purchased previously have 1 year warranty. 4 Effective for products purchased since March 1st, 2007. Drives purchased previously have 2 year warranty. 5 Effective for products purchased since October 1st, 2007. Drives purchased previously have 1 year warranty. † Warranties may vary in regions that belong to European Union

Note:
The limited warranty extends only for the period of time set forth in the Product documentation. The period commences from the date of manufacture appearing on the Product label of the original Product purchase. To verify the warranty of your Product, please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.

Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.

Recertified Products (USA and Canada)

WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.

All recertified products carry manufacturer’s limited warranty of 6 months.

Return Material Authorization (RMA)

No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. To request an RMA, please click on Warranty information

Extended Warranty

Customers can purchase an extended warranty on eligible WD products with less than a 3-year warranty. The maximum warranty period for these products, including any warranty extension, cannot be longer than 3 years from the date of purchase. Extended warranty is currently available for purchase online

Warranty Limitations

WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.