Warranty Services

Worldwide Warranty Policy and Limitations

Western Digital ("WD") values your business and always attempts to provide you the very best of service.

No limited warranty is provided by WD unless your WD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.

For customers who purchased Products in Australia and New Zealand, please refer to this link for your warranty coverage: http://support.wdc.com/warranty/policy2.asp. All other customers, your warranty coverage is described below.

If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.

Warranty Table of Contents
Warranty Policy

Western Digital Branded retail kits and internal hard drives (not purchased as part of a retail hard drive kit), come with various limited warranties. Please refer to the following warranty tables for specific warranty periods.

USA, Canada and Latin America

Product Product Designator Component Drive1 Retail Kit
Enterprise Drives:
WD Raptor, WD RE, WD RE2, WD RE2-GP, WD RE3, WD RE4, WD RE4-GP, WD VelociRaptor, WD RE SAS GD, SD, SB, YD, YR, YS, ADFD, ADFS, ABPS, AYPS, AYYS, ABYS, FYYS, FBYX, ABYX, FYPS, GLFS, BLFS, HLFS, HLHX, BLHX, FYYG 5-year 5-year
WD S25 SAS Hard Drive BKFG, BKHG, BKFF 5-year N/A
Small Office Storage Server:
WD Sentinel DX4000 WDBLGTxxxxKBK N/A 3-year
Desktop Drives:
WD Caviar Black AAEX, AALS, FAEX, FAES, FALS, FASS 5-year 5-year
WD Caviar Blue (WD Caviar, WD Caviar SE, WD Caviar SE16) BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB, AAKX, AALX, EALX 2-year 3-year3
WD Caviar Blue WDBAAV, WDBAAW, WDBAAX 2-year 2-year
WD Raptor X AHFD 5-year 5-year
WD Caviar Green (WD Caviar GP) EACS, EADS, AACS, AADS, EARS 2-year 3-year
WD Caviar Green WDBAAY 2-year 2-year
Value Line Desktop Drives: AB, EB EOL EOL
Mobile Drives:
WD Scorpio Black BPKT, BEKT, BJKT 5-year 5-year
WD Scorpio Blue VE, UE, BEAS, BEVS, BEVE, BEVT, KEVT, TEVT, BPVT 2-year 3-year3
WD Scorpio Blue WDBABA, WDBABB, WDBABC 2-year 2-year
CE Drives:
WD AV, WD AV-GP, WD AV-25 AV AVBS, AVJS, AVBB, AVJB, EVCS, EURS, AVCS, AVVS, BUDT, EVVS 3-year 3-year
External Drives:
WD ShareSpace™ WDA4NC N/A 3-year
My Book Studio, My Passport Elite, My Passport Studio WDH1Q, WDML, WDMT, WDMS N/A 5-year
My Book Mirror, My Book Pro, My Book Pro II, My Book World, My Book World II, My Book Studio II, My Book Home, My Book Office, My Book Elite, My Book Studio, My Book Studio LX, My Book Live WDH2U, WDG1T, WDG2TP, WDG1NC, WDH1NC, WDG2NC, WDH2NC, WDH2Q, WDH1CS, WDH1B, WDBAAH, WDBAAJ, WDBC3G, WDBACH, WDBACGxxxxHCH N/A 3-year
WD Elements SE, WD Elements, WD Elements Portable, My Book Essential, My Book Mac Edition, My Book Premium, My Book Premium ES, My Book Premium II, Dual-Option Media Center, Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo, Extreme Lighted Combo, USB, Combo, FireWire WDBABV, WDE1U, WDE1MS, WDBAAR, WDG1U, WDH1U, WDG1C, WDG1SU, WDG2T, WDXUL, WDXF, WDXUB, WDXB, WDXE, WDXC N/A 1-year
My Book Essential, My Book for Mac, My Book 3.0 WDBAAF, WDBACW, WDBAAG, WDBAAK, WDBABP N/A 2-year
WD Passport Pocket Drive WDXMM N/A 1-year
WD Passport (all colors) WDXML, WDXMS, WDXMC, WDXMSA, WDXSMB, WDXSMC, WDXMSE N/A 3-year2
My Passport Essential, My Passport for Mac, My Passport Elite, My Passport Studio WDME, WDMEA, WDBAAC, WDBAAE N/A 3-year2
My Passport Essential, My Passport Essential SE, My Passport for Mac, My Passport AV, My Passport SE for Mac, My Passport Studio WDBAAA, WDBACY, WDBABM, WDBAAB, WDBBXV, WDBL1D, WDBABS, WDBABW, WDBK8A, WDBALG N/A 2-year
Home Entertainment:
My DVR Expander eSATA Edition, My DVR Expander USB Edition, WD TV, WD TV Live, WD TV Live Plusk, WD TV Live Hub WDG1S, WDH1S, WDAV, WDBAAN, WDBABX, WDBABZ, WDBACA N/A 1-year
My Book AV DVR Expander WDBABT N/A 2-year
Solid State Storage
WD SiliconEdge Blue Solid State Drives 2100 N/A 3-year
WD SiliconDrive N1x Solid State Drives 2500 N/A 5-year
Accessories:
WD Nomad WDBGRD0000NBK N/A 1-year

Europe, Middle East and Africa

Product Product Designator Component Drive1 Retail Kit
Enterprise Drives:
WD Raptor, WD RE, WD RE2, WD RE2-GP, WD RE3, WD RE4, WD RE4-GP, WD VelociRaptor, WD RE SAS GD, SD, SB, YD, YR, YS, ADFD, ADFS, ABPS, AYPS, AYYS, ABYS, FYYS, FBYX, ABYX, FYPS, GLFS, BLFS, HLFS, HLHX, BLHX, FYYG 5-year 5-year
Small Office Storage Server:
Desktop Drives:
WD Caviar Black AAEX, AALS, FAEX, FAES, FALS, FASS 5-year 5-year
WD Caviar Blue (WD Caviar, WD Caviar SE, WD Caviar SE16) BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB, AAKX, AALX, EALX 2-year 3-year4
WD Caviar Blue WDBAAV, WDBAAW, WDBAAX 2-year 2-year
WD Raptor X AHFD 5-year 5-year
WD Caviar Green (WD Caviar GP) EACS, EADS, AACS, AADS, EARS 2-year 3-year
WD Caviar Green WDBAAY 2-year 2-year
Value Line Desktop Drives: AB, EB EOL EOL
Mobile Drives:
WD Scorpio Black BPKT, BEKT, BJKT 5-year 5-year
WD Scorpio Blue VE, UE, BEAS, BEVS, BEVE, BEVT, KEVT, TEVT, BPVT 2-year 3-year3
WD Scorpio Blue WDBABA, WDBABB, WDBABC 2-year 2-year
CE Drives:
WD AV, WD AV-GP, WD AV-25 AV AVBS, AVJS, AVBB, AVJB, EVCS, EURS, AVCS, AVVS, BUDT, EVVS 3-year 3-year
External Drives:
WD ShareSpace™ WDA4NC N/A 3-year
My Book Studio, My Passport Elite, My Passport Studio WDH1Q, WDML, WDMT, WDMS N/A 5-year
My Book Mirror, My Book Pro, My Book Pro II, My Book World, My Book World II, My Book Studio II, My Book Home, My Book Office, My Book Elite, My Book Studio, My Book Live WDH2U, WDG1T, WDG2TP, WDG1NC, WDH1NC, WDG2NC, WDH2NC, WDH2Q, WDH1CS, WDH1B, WDBAAH, WDBAAJ, WDBC3G, WDBACGxxxxHCH N/A 3-year
WD Elements SE, WD Elements, WD Elements Portable, My Book Essential, My Book Mac Edition, My Book Premium, My Book Premium ES, My Book Premium II, Dual-Option Media Center, Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo, Extreme Lighted Combo, USB, Combo, FireWire WDBABV, WDE1U, WDE1MS, WDBAAR, WDG1U, WDH1U, WDG1C, WDG1SU, WDG2T, WDXUL, WDXF, WDXUB, WDXB, WDXE, WDXC N/A 2-year
My Book Essential, My Book for Mac, My Book 3.0 WDBAAF, WDBACW, WDBAAG, WDBAAK, WDBABP N/A 2-year
WD Passport Pocket Drive WDXMM N/A 2-year
WD Passport (all colors) WDXML, WDXMS, WDXMC, WDXMSA, WDXSMB, WDXSMC, WDXMSE N/A 2-year
My Passport Essential, My Passport for Mac, My Passport Elite, My Passport Studio WDME, WDMEA, WDBAAC, WDBAAE N/A 3-year
My Passport Essential, My Passport Essential SE, My Passport for Mac, My Passport AV, My Passport SE for Mac, My Passport Studio WDBAAA, WDBACY, WDBABM, WDBAAB, WDBBXV, WDBL1D, WDBABS, WDBABW, WDBK8A, WDBALG N/A 2-year
Home Entertainment:
WD TV, WD TV Live, My Book AV DVR Expander, WD Elements Play, WD TV Live Hub WDAV, WDBAAN, WDBABT, WDBACB, WDBACC, WDBABZ, WDBACA N/A 2-year
Solid State Storage
WD SiliconEdge Blue Solid State Drives 2100 N/A 3-year
WD SiliconDrive N1x Solid State Drives 2500 N/A 5-year
Accessories:
WD Nomad WDBGRD0000NBK N/A 2-year

Asia Pacific, India and Thailand

Product Product Designator Component Drive1 Retail Kit
Enterprise Drives:
WD Raptor, WD RE, WD RE2, WD RE2-GP, WD RE3, WD RE4, WD RE4-GP, WD VelociRaptor, WD RE SAS GD, SD, SB, YD, YR, YS, ADFD, ADFS, ABPS, AYPS, AYYS, ABYS, FYYS, FBYX, ABYX, FYPS, GLFS, BLFS, HLFS, HLHX, BLHX, FYYG 5-year 5-year
Small Office Storage Server:
Desktop Drives:
WD Caviar Black AAEX, AALS, FAEX, FAES, FALS, FASS 5-year 5-year
WD Caviar Blue (WD Caviar, WD Caviar SE, WD Caviar SE16) BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB, AAKX, AALX, EALX 2-year 3-year3
WD Caviar Blue WDBAAV, WDBAAW, WDBAAX 2-year 2-year
WD Raptor X AHFD 5-year 5-year
WD Caviar Green (WD Caviar GP) EACS, EADS, AACS, AADS, EARS 2-year 3-year
WD Caviar Green WDBAAY 2-year 2-year
Value Line Desktop Drives: AB, EB EOL EOL
Mobile Drives:
WD Scorpio Black BPKT, BEKT, BJKT 5-year 5-year
WD Scorpio Blue VE, UE, BEAS, BEVS, BEVE, BEVT, KEVT, TEVT, BPVT 2-year 3-year3
WD Scorpio Blue WDBABA, WDBABB, WDBABC 2-year 2-year
CE Drives:
WD AV, WD AV-GP, WD AV-25 AV AVBS, AVJS, AVBB, AVJB, EVCS, EURS, AVCS, AVVS, BUDT, EVVS 3-year 3-year
External Drives:
WD ShareSpace™ WDA4NC N/A 3-year
My Book Pro, My Book Pro II WDG1T, WDG2TP N/A 5-year2
My Book Studio, My Passport Elite, My Passport Studio WDH1Q, WDML, WDMT, WDMS N/A 5-year
My Book Mirror, My Book World, My Book World II, My Book Studio II, My Book Mac Edition, My Book Essential, My Book Home, My Book Office, My Book Elite, My Book Studio, My Book Live WDH2U, WDG1NC, WDH1NC, WDG2NC, WDH2NC, WDH2Q, WDH1U ,WDH1CS, WDH1B, WDBAAH, WDBAAJ, WDBC3G, WDBACGxxxxHCH N/A 3-year
My Book Essential, My Book Premium Edition, My Book Premium ES, My Book Premium Edition II WDG1U, WDG1C, WDG1SU, WDG2T N/A 3-year2
My Book Essential, My Book for Mac, My Book 3.0 WDBAAF, WDBACW, WDBAAG N/A 3-year
Dual-Option Media Center, Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo, Extreme Lighted Combo, USB, Combo, FireWire WDXUL, WDXF, WDXUB, WDXB, WDXE, WDXC N/A 1-year
WD Elements SE, WD Elements, WD Elements Portable WDBABV, WDE1U, WDE1MS, WDBAAR N/A 3-year5
WD Passport Pocket Drive WDXMM N/A 1-year
WD Passport (all colors) WDXML, WDXMS, WDXMC, WDXMSA, WDXSMB, WDXSMC, WDXMSE N/A 3-year2
My Passport Essential, My Passport for Mac, My Passport Elite, My Passport Studio WDME, WDMEA, WDBAAC, WDBAAE, WDBK8A, WDBALG N/A 3-year2
My Passport Essential, My Passport Essential SE, My Passport for Mac, My Passport AV, My Passport SE for Mac WDBAAA, WDBACY, WDBABM, WDBAAB, WDBBXV, WDBL1D, WDBABS, WDBABW N/A 3-year
Home Entertainment:
WD TV, WD TV Live WDAV, WDBAAN N/A 1-year
My Book AV DVR Expander, WD Elements Play, WD TV Live Hub WDBABT, WDBACB, WDBACC, WDBABZ, WDBACA N/A 3-year
Solid State Storage
WD SiliconEdge Blue Solid State Drives 2100 N/A 3-year
WD SiliconDrive N1x Solid State Drives 2500 N/A 5-year
Accessories:
WD Nomad WDBGRD0000NBK N/A 1-year

Frequently Asked Questions
1 Any Non-Kitted Hard Drive sold to Authorized WD Distributors.
2 Effective for products purchased since March 1st, 2007.
3 Effective for products purchased since August 1st, 2007. Drives purchased previously have 1 year warranty.
4 Effective for products purchased since March 1st, 2007. Drives purchased previously have 2 year warranty.
5 Effective for products purchased since October 1st, 2007. Drives purchased previously have 1 year warranty.
† Warranties may vary in regions that belong to the European Union

Note:

The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.

Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.

Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Recertified Products (USA and Canada)

WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.

All recertified products carry manufacturer's limited warranty of 6 months.

Return Material Authorization (RMA)

No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. To request an RMA, please click here.

Extended Warranty

Customers can purchase an extended warranty on eligible WD products with less than a 3-year warranty. The maximum warranty period for these products, including any warranty extension, cannot be longer than 3 years from the date of purchase. Extended warranty is currently available for purchase online

Warranty Limitations

WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.

Limitation of Remedies

YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.

WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

Limitation of Damages

WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

No Consequential or Other Damages

NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.

IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Your Use of the Product

WD will have no liability for any Product returned if WD determines that:

  • The product was stolen from WD.
  • The asserted defect:
    • is not present,
    • cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than WD, or
    • is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than WD.
  • The Product was not sold to you as new.
  • The product was not used in accordance with Western Digital specifications and instructions.
  • The product was not used for its intended function (for example, desktop drives used in an Enterprise environment).

Additional Limitations on Warranty

Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. You can view additional examples of the warranty limitations below by clicking on the available links.