RMA Shipping Address

PRODUCTS PURCHASED FROM WD ONLINE STORE

Products purchased from the WD Store may be returned within 30 days of purchase. Items must be sent to the address below and display a valid WD Store RMA number. For items purchased more than 30 days, please contact the WD Store. Please review WD Store RMA instructions for more information.

Important: Please note that this address is only for WD store returns within 30 days of purchase.

WD Store Returns
RMA #
9625 West 76th Street
Suite 150
Eden Prairie, MN 55344


WHERE TO SEND IN YOUR DEFECTIVE PRODUCTS FOR YOUR WARRANTY RMA RETURNS

  • Our warehouses do not accept walk-ins. In order to get your product replaced, you must send it in by postal mail.
  • Please do not ship a defective hard drive to us without a valid Western Digital RMA number. If you do, our warehouse will return the drive to you.
  • Make sure the RMA number is clearly marked on the outside of the box and ship our drive using a traceable carrier (someone who will track your package).
  • Please ensure that the correct Country Of Origin (COO) is reflected on your shipping document before arranging your RMA returns to WD. This is a Customs Compliance requirement. The COO can be found on the drive label.

 
Customers in North America
 United States
Western Digital c/o Moduslink
2111 Eastridge Ave
Dock 35
Riverside CA 92507-0778
Canada
ITRenew Canada C/O Western Digital
126 Martin Ross Avenue
Toronto, Ontario M3J 2L4
 Mexico
Western Digital C/O ITRenew
Mariano Escobedo 194, Oficina 101
Colonia Anáhuac, Delegación Miguel Hidalgo
México D.F., C.P. 11320.
México
 
Customers in Europe

**** All shipments must include an RMA number. Shipments without an RMA number will not be accepted and will be returned to sender. Unless otherwise noted, our warehouses do not accept walk-ins. In order to get your product replaced, you must send it in by postal mail. ****

Please do not call the warehouse directly, if you have any question on your shipment please contact us.

 United Kingdom and Ireland
Western Digital Service Center
C/o Flextronics UK
109 Cheney Manor Industrial Estate
Cheney Manor
Swindon
SN2 2QE
United Kingdom
France
CEVA Freight Management France SAS (CDG)
Services WDNL
8, Avenue de la Pyramide - BP 66093
F-95973 Roissy CDG Cedex
France
 Italy
Western Digital Collection Centre
C/o CEVA
Strada della Francesca
Pognano (BG) - 24040
Italy
Poland, Estonia, Latvia and Lithuania
Western Digital Service Center
Universal Express Sp. z o.o.
Szyszkowa Street 35-37
02-285 Warsaw
Poland
 Spain and Portugal
Western Digital Collection Center
C/o CEVA Logistics España S.L.
Pol.Industrial Dehesa de la Plata, 1
Parcela P9
45340 Ontígola
Spain
Belgium, Netherlands and Luxembourg
CEVA Freight Holland
WD RMA Collection Centre Services
Folkstoneweg 182
1118 LN Schiphol Airport
The Netherlands
 Russian Federation
  • Walk-in Customer:
    Dubninskaya St., 81
    office 25
    127591
    Moscow
    Russia
  • Shipping Address:
    Western Digital Service Center c/o ITRenew EMEA
    Mira Street 93
    Mozhaysk
    143200
    Russian Federation
Turkey
Western Digital Service Center
UTI (Istanbul)
Cihangir Mah.
Sari Zeybek Cad. No:8 C Blok l Avcilar
l 34310
Istanbul
Turkey
 Ukraine
Yakira Street 2-6
04050 Kiev
Ukraine
All other EU countries
Western Digital collection Center
C/o Forster-Cargo-Consulting e.K
Fasanenweg 4
65451 Kelsterbach
Germany
 
Customers in Latin America
 Brazil, Paraguay
BTP SOLUÇÕES PARA MERCADO MOVEL LTDA
ROD. ANHANGUERA KM 62, S/N - GALPÃO 2-B (SIMM DO BRASIL) - DISTRITO INDUSTRIAL
JUNDIAI-SP - CEP: 13213-055
Phone number: 0800-8917630
0021-800-83247788
Argentina
Western Digital
C/O: ISS
Concepcion Arenal 3424
Ciudad Autónoma de Buenos Aires
1427
Tel/Fax: 0800-4440839
 Chile
Comercializadora Intelligent Storage Solution Chile Limitada..
Calle Til Til, 1980 - Bodega SP07
Comuna de ÑuÑoa, Santiago de Chile / Chile
Zipcode 7780376
Phone number: 1230-020-5871
Colombia
Comercializadora Intelligent Storage Solutions de Colombia S.A.S.
Cra 18 # 84 - 24, Oficina 101
Bogota D.C., Colombia
Phone number: 009 800-83247788
 Peru
Comercializadora Intelligent Storage Solutions de Peru C/O Western Digital
Av. Garcilaso de la Vega 1236 Interior 407
Cercado de Lima, Peru
Phone number: 0800-54003
Ecuador
CST Centro de Servicio Técnico
Calle Murgeon Oe3-245 y Av. América
Quito- Ecuador
Phone number: 593-02-2908202 / 593-02-2554210

Walk-in Customer:
CST Centro de Servicio Técnico TecnoMega
Ciudadela Adace, calle CH entre 7ma. Y 11va. N°111
Guayaquil- Ecuador
Phone number: 59342293755
 
Customers in Asia-Pacific

RMA Gross Weight Exceeding 35KG Need To Contact The Local Forwarder For Pick Up. Call the customer hotline for advice on contact details of the forwarder.

CountryAddress
Australia
Brunei
Guam
Japan
Hong Kong
Macau
Malaysia
Maldives
New Zealand
Papua New Guinea
Teleplan Technology Services Sdn Bhd (LMW)
(WD Service Operation)
1445, Lorong Perusahaan Maju 4
Kawasan Perusahaan Prai
13600 Prai, Penang, Malaysia
Attn: WD Service Operations Receiving
Phone number: +604-5099132
Bangladesh
Nepal
Sri Lanka
Singapore
Teleplan Service Solutions Asia BV
(WD Service Operations)
10 Soon Lee Road, 2nd Floor, Jurong Town,
Singapore 628074
Contact: Qi-Zhun, Guo
Phone number: +65 6268 3832 (ext 122)
Operating hours is Mon – Fri (0900 – 1700hrs)
Taiwan
WD Service Center (Taipei)
Rm. 2, 6F., No.8, Sec. 3, Civic Blvd.,
Zhongzheng Dist., Taipei City 100,
Taiwan
Phone number: +886-2-33933238
Cambodia
Indonesia
Myanmar
South Korea
Greystone Data Systems Vietnam
62 Linh Trung Export Processing Zone II
Thu Duc District
Ho Chi Minh City, Vietnam
Phone number: +84-87291473
India
Flextronics Technologies (I) Pvt Ltd
No. 70-A, SVR Fotune,
Electronics City, Phase 1,
Hosur Road
Bangalore, 560100, India
Phone number: +91-80-3080-1300
Philippines
ServCARE Solutions Phils., Inc.
2111 Chino Roces Ave.
Cor. Urban Ave. Makati City, Philippines
Postal code: 1230
Contact: Ednalyn/ Alvin Mendiola
Phone number: +63-02-4031328
Thailand
WD service center (Thailand)
604/3 Pantip Plaza 2th Room2108
Phetburi Road, Phetburi
Ratchatavee Bangkok 10400, Thailand
Postal code : 10400
Contact: Nuntiya
Phone number: +66-083-7031821 / +66-02-6526510
Operation Hours : Daily (11.00 am - 6:30 pm)

Chiangmai Collection Point
2 Central Airport Plaza Room 314 3 rd
Mahidol road T. Haiya A. Muang Chiangmai 50200
Phone number: 053-200500
Operation Hours : Mon-Fri (11.00 am - 9.00 pm)
Operation Hours : Sat-Sun (10.00 am - 9.00 pm)

Phuket Collection Point
Big C Phuket, no. 72 T. Vichit A. Muang Phuket 83000
Phone number: 076 - 248699
Operation Hours : Mon-Sun (10.00 am - 9.00 pm)

Khonhaen collection point
250/1 3rd Khosa Building
Srichan road T. Naimuang A. Muang Khonhaen 40000
Phone number: 0-4338-9445
Operation Hours : Mon-Fri (10.30 am - 7.30 pm)
Operation Hours : Sat-Sun (10.00 am - 7.30 pm)
Vietnam
The West Technology Company Ltd.
9 Dang Thi Nhu street. Thai Binh ward
District 1. HCMC, Vietnam
Contact: Nam Tang/ Tran Nguyen
Phone number: +84-08-22469397