Warranty Services Support by Country
Packaging and Shipping Instructions
Returning your In-Warranty Western Digital hard drive for Warranty replacement:
A Return Material Authorization (RMA) number is required for every return shipment to WD.
The applied Return Material Authorization number on the shipment must match the correct amount of units, model type and serial numbers.
Use Western Digital approved packaging.
Write your Return Material Authorization number on the outside of the box in bold letters.
Use a traceable carrier that can provide a proof of delivery. (Keep these for your records.)
- Return Material Authorization numbers are valid for 30 days, from the date they are, issued.
Remove and keep third party cases1, cables, brackets2, manuals, and diskettes. We cannot return these items to you.
A third party case/enclosure, is a non Western Digital external drive enclosure
Double-check and remove any mounting dongles/adapters attached to laptop drives (2.5 Scorpio drives).
WARNING: WD maintains serial number tracking. Any drive discovered to be stolen will not have the warranty honored, will not be returned to user and no credit or replacement will be processed or issued.
All WARRANTY CLAIMS ARE VOIDED IF A PRODUCT IS RECEIVED UNDER ANY OF THE FOLLOWING CONDITIONS:
A. Product was damaged during transport as a result of bad packaging
B. Product damaged, modified, scratched, or opened
C. Product has one or more WD labels removed or torn
RMA Status: Once you have shipped us your drive, and for more information about your RMA you may check your RMA status online. You can also contact the Western Digital RMA Department or visit us online.
Packaging and Shipping Instructions.
Western Digital shall have no liability with respect to (a) data lost, regardless of the cause, (b) data recovery services, or (c) data contained in any Product placed in Western Digitals' possession. Western Digital is not liable for and has no obligation to pay for any cost associated with data recovery.
Please read the following shipping instructions carefully. Product that arrives damaged in shipment, without an RMA number or without appropriate warranty information, will be, returned to the sender non-repaired. Products, damaged through neglect due to improper packaging or in shipment, will have the warranty voided and will be processed and returned to you non-repaired. Note: An example of improper packaging would be sending a product back in an envelope. Click here for additional examples of products Improperly packaged.
Only products and quantities authorized through the Return Material Authorization process will be accepted. If your RMA packing list is in error, ie. Wrong product description, wrong model number, wrong capacity please contact Western Digital Customer Support prior to shipment. Please call 1-800-ASK 4 WDC (275-4932).
Home Entertainment: WD TV Dock: Product Returns must include specific items, for warranty replacement. Click here for details of the items that must be returned.
Mobile / Laptop Drive: If you are returning a Scorpio or mobile/laptop drive, please make sure you have removed any and all non-WD brackets from your drive. If a drive is sent to WD and has a non-WD bracket included, the bracket will not be returned. Most laptops include these kinds of brackets. Please check your laptop's user manual for additional information regarding these brackets.
External Western Digital Enclosures:
Do not remove the drive from the external enclosure. Return the drive in its original enclosure/plastic housing (without having been opened or dismantled, along with the power adapter). Please keep all software, manuals and interface cables. WARNING: Removing the hard drive from, a Western Digital single unit external enclosure, will void the warranty.
Internal Hard drives: Remove and retain all add-on items (i.e., cables, software, adapters, dongles brackets, installation guides and/or rails) prior to shipment. We are not responsible for these items and cannot return them. We will only return the Western Digital items specified on the RMA. WARNING: Do Not remove the Ice Pack /Sled/Heat Sink attached to the VelociRaptor hard drive(s). If the drive is removed from the Ice Pack the warranty on the drive will be voided. (Only VelociRaptor blade models WD1500BLFS and WD3000BLFS are exempt.)
All products require stable and sufficient packing material, needed to protect the product from ESD (Electro Static Discharge) influences and possible damage during transport. Required Packaging Steps:
A. Place drive in ESD (Electro Static Discharge) Bag (For internal drives only.)
B. Wrap with 2 inches of bubble wrap or non-movable foam cushioning
C. Place in sturdy cardboard box. Do not use chipboard, as it is not strong enough to withstand the rigors of transit. Please make sure the corrugated carton is free from defects and is structurally sound. Note: Returning a WD hard drive in an envelope, will void the warranty.
D. Please print out the RMA Label and affix on the box. Write the Return Material Authorization number on outside packaging, on three sides in bold print.
E. When shipping multiple items, each item must be, packed as above, hard drive must not directly touch each other and cannot move inside the packaging. All products must be, packed in individual anti-static bags and in a sturdy cardboard box. Please utilize Western Digital original packaging when available. DO NOT USE peanuts or packing material that can shift or settle during transit. Warning: Returning a WD hard drive in an envelope, will void the warranty.
Send your product to the address located in your RMA Premailer.
Retain a record of your RMA number and all tracking/shipping numbers for your records. This will allow Western Digital to better serve you with possible inquiries.
Your Return Material Authorization number must be visible on 3 sides of the box. Any package sent in without an RMA number will be returned to you non-repaired. If you have multiple RMA numbers, send them in separate boxes (If you are sending multiple Return Material Authorization in a single Over Pack container, each Return Material Authorization number within the over pack carton, must be, individually, boxed with the specific Return Material Authorization number associated with that device, written on three sides of the box in bold print. Failing to follow these specific Over Pack instructions may possibly void the warranty and result in the product being returned to you "as is".)
Use a traceable carrier. Use a traceable carrier for transport or a signed for service (i.e., Airborne, Fed Ex, UPS, U.S. Priority Mail, etc.) with the post office (European/Canadian customers only) as they provide you with a tracking number and proof of delivery. The cost of sending a drive to the returns service center for warranty service (also known as the return shipping cost), is paid by the customer. Western Digital pays for the return shipment (except for some Latin American countries). Western Digital will refuse any collect payment shipment. If upon arrival your products are out of warranty the shipment will be returned to you at YOUR COST and may be scrapped without further notice.
Western Digital Technologies Customs Requirements for International Customers.
International Customers: As a convenience to you, the Customs invoice (Pro Forma Invoice) or packing list provided may be used for Customs purposes. Please sign and date the form (when applicable) and include it with your shipment. WDC pays any duties/taxes incurred at Customs for the replacement product. Customer pays any duties/taxes incurred at Customs and must be sent via incoterm DDP or free domicile when shipping direct to WDC. Please contact your Customs and Excise Authorities regarding any excess Import/Export charges that your country may apply. WD will not pay for these extra charges. You may also ship the drive via your local post office, but we recommend you ship the package with recorded delivery.
Commercial Invoice/packing slip (It can be hand written)
Return Material Authorization Number (RMA)
- Estimated Value per Hard Drive = $200.00
- Description (i.e. Model Number)
- Harmonized Tariff Schedule Number (HTS) Internal Drive = 8471.70.4065 External Drive +8471.70.5065
- The words: "In Warranty Replacement" are printed on the proforma. This acknowledges to customs that the drive is a replacement and not 'new'.
- Country of Origin. Country of Origin can be determined by reading the product label.
In-warranty replacement product. Referenced value is shown for customs purposes only. No charge to customer.
Please sign, date, and return with drive.
I declare all information contained in this invoice to be true and correct.
Warranty Return Material Authorization Procedures for in-warranty products from Western Digital for End Users
Mexico: Western Digital products being returned for warranty service can be processed through our return center located in Mexico.
Venezuela and Central America: Western Digital products being returned for warranty service must be processed through our Returns facility in California. Warranty returns to Western Digital are to be shipped freight and customs fees paid by the customer. Western Digital is responsible for the freight, customs, and duty fees for the replacement product.
Brazil: Western Digital products can be returned through our returns facility located in São Paulo, Brazil. Please Note: If a product is being return from a company/ business, when shipping a product you
include the Nota Fiscal invoice to avoid delays when receiving the replacement product. The invoice must match the item and quantity you are submitting for replacement.
Argentina: Western Digital products can be returned through our returns facility located in Cuidad Autonoma de Buenos Aires. Caution: When returning Western Digital external enclosures, do not return the power supply as it cannot be returned to you. (per Government regulations).
Chile, Colombia, and Peru
For the above countries Western Digital products being returned for warranty service can be processed in the returns facility located in each country. Please see the following link to locate our return centers: http://support.wdc.com/warranty/rmaaddress.asp?custtype=res&lang=en
Uruguay and Paraguay
The above countries and for Any Latin America country not listed above, the Western Digital product must be returned through the distributor, reseller and/or the Original Place of Purchase.
Product replacement for end user
The customer should check the warranty in the Western Digital web site - www.westerndigital.com