Warranty Services |
RMA Packaging Example Pictures |
| Packaging (exterior) |
Non Qualified Packaging
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Freight Damaged Packaging, Pilferage or Theft
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Packaging (interior) |
Missing ESD
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mproper ESD
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Missing ESD
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Improper ESD
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Drive Labels |
Missing one or more labels
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Obscured by Customer applied stickers
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Tampering/Fraud |
Real WD label on non-WD drive
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Counterfeit label, Photocopy of real WD label
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Counterfeit Serial number label
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Real WD label on Non-WD drive
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Tampered label, dogeared or torn
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Real WD Label on Non-WD drive
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Real WD Label on Non-WD drive
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Tape Seal |
Missing, No Data Recovery Sticker
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Torn/punctured
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Acceptable scratch (Warranty not voided)
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Punctured
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Motor Screw Seal |
Exposed
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Top Cover |
Dented
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Ripped Open
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Dented
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Missing Screws
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Scratch, Acceptable Cosmetic(Warranty not voided)
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Scratch, Deep enough to void warranty
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Punctured Breather filter
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Base Casting |
Deep Scratch
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Deep Scratch
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Stripped Threads
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PCBA |
PCBA Missing
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Screws missing or loose
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Connector
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Connector, broken
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Connector, Bent Pins = Acceptable defect
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This page was modified on Thursday, May 22, 2008
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