| Packaging (exterior) |
 Non Qualified Packaging
|
 Freight Damaged Packaging, Pilferage or Theft
|
 Envelopes are not acceptable packaging
|
 Envelopes are not acceptable packaging
|
|
Packaging (interior) |
 Missing ESD
|
 Improper ESD
|
 Missing ESD
|
 Improper ESD
|
|
Drive Labels |
 Missing one or more labels
|
 Obscured by Customer applied stickers
|
|
Tampering/Fraud |
 Real WD label on non-WD drive
|
 Counterfeit label, Photocopy of real WD label
|
 Counterfeit Serial number label
|
 Real WD label on Non-WD drive
|
 Tampered label, dogeared or torn
|
 Real WD Label on Non-WD drive
|
 Real WD Label on Non-WD drive
|
|
Tape Seal |
 Missing, No Data Recovery Sticker
|
 Torn/punctured
|
 Acceptable scratch (Warranty not voided)
|
 Punctured
|
|
Motor Screw Seal |
 Exposed
|
|
Top Cover |
 Dented
|
 Ripped Open
|
 Dented
|
 Missing Screws
|
 Scratch, Acceptable Cosmetic(Warranty not voided)
|
 Scratch, Deep enough to void warranty
|
 Punctured Breather filter
|
|
Base Casting |
 Deep Scratch
|
 Deep Scratch
|
 Stripped Threads
|
|
PCBA |
 PCBA Missing
|
 Screws missing or loose
|
|
Connector
|
 Connector, broken
|
 Connector, Bent Pins = Acceptable defect
|
 SATA socket, broken
|
|