Warranty Services

RMA Turn-around Times and Shipping Information

Standard RMA

Location Turn-around Time
United States 5-7 business days
European Union Countries 9-11 business days
All Other Three Weeks

Advance Replacement (Not available to Direct Partners)

Location Turn-around Time
United States 3-5 business days
European Union Countries 5 business days

All products are shipped UPS Ground. Turn-around times for Advance Replacement and Standard RMA's within the United States and European Union do include shipping time.

For Advance Replacements, you have 30 days to return the defective product. If no defective product is returned within that time, you will be billed approximately 30 days from the date the replacement was shipped.

Note: Shipments may be subject to delays if we encounter discrepancies such as entering incorrect information, wrong product shipped to Western Digital or incorrect quantity.

Shipping methods

Location Shipping Method
North America UPS - Physical, domestic addresses (Customer's signature is required for delivery).
US Certified Mail - Military locations outside the US (FPO/APO).
International addresses UPS
European Community (EU) UPS

Online shipment tracking:
Click on the UPS logo below for real-time shipment tracking information.

UPS