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Standard RMA
| Location |
Turn-around Time |
| United States |
5-7 business days |
| European Union Countries |
9-11 business days |
| All Other |
Three Weeks |
Advance Replacement (Not available to Direct Partners)
| Location |
Turn-around Time |
| United States |
3-5 business days |
| European Union Countries |
5 business days |
All products are shipped UPS Ground. Turn-around times for Advance Replacement and Standard RMA's within the United States and European Union do include shipping time.
For Advance Replacements, you have 30 days to return the defective product.
If no defective product is returned within that time, you will be billed approximately
30 days from the date the replacement was shipped.
Note: Shipments may be subject to delays if we encounter discrepancies
such as entering incorrect information, wrong product shipped to Western Digital
or incorrect quantity.
Shipping methods
| Location |
Shipping Method |
| North America |
UPS - Physical, domestic addresses (Customer's signature is required for delivery). |
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US Certified Mail - Military locations outside the US (FPO/APO). |
| International addresses |
UPS |
| European Community (EU) |
UPS |
Online shipment tracking:
Click on the UPS logo below for real-time shipment tracking information.
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