FAQ on the availability of support services during system maintenance
1. What services are unavailable?
- RMA creation (both advance and standard RMA)
- RMA status
- Warranty check
- RMA history
- Product Registration
2. When will the services be available again?
- This maintenance outage will be from Friday 5:00pm to Tuesday 12:00am PST
3. If they're not available on the web, what if I call in by phone?
- Our agents will not be able to provide you support on RMA or warranty related issues on the phone either.
4. What about technical support? Is it available?
- Yes, technical support is still available by phone and email. In addition, our knowledge base is still available. Please make sure to check our support hours of operation.
5. What if my drive is defective and I need a replacement or RMA?
- Unfortunately, RMA creation is unavailable during system maintenance.
6. What happens to the RMA I created recently? How can I get status?
- Unfortunately, we are unable to provide you with RMA status until the system maintenance has been completed.
7. If I already have an RMA, does this mean that my replacement drive has been delayed?
- Yes. Due to the system maintenance, your replacement shipment may be delayed.