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Product update for WD My Cloud Mirror


Firmware Release 2.11.164 (3/30/2017)
| Release Notes

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What's new!
  • Resolved issue of unable to toggle ON and OFF the product improvement option.
  • Resolved issue of unable to create/import multiple users and groups.
  • Resolved issue of unable to open a technical support case from the dashboard.

Manually Updating the firmware on your My Cloud Mirror

Important: Make sure you stop all processes and save all your data before performing the firmware update.

Note: My Cloud devices require a hard drive inserted into the bay and a volume must be created to perform the firmware update.
Do not interrupt the firmware upgrade process. Doing so may cause the device to malfunction or unable to boot.
If you are using the manual update method, do not rename the firmware file. Doing so will cause the manual update to fail and can corrupt the system.

Updating the firmware on your My Cloud Mirror
  1. Download the firmware to your desktop.
  2. Unzip the file and you will find the actual firmware in this format: My_Cloud_BZVM_2.xx.xx.bin
  3. Save this to your desktop.
  4. Open the My Cloud Mirror Dashboard UI.
  5. Go to Settings >> Firmware Update.
  6. Under the section Manual Update, click the Update From File button and a window will open.
  7. Browse to where you saved the My_Cloud_BZVM_2.xx.xx.bin file and select it.
  8. You will see a pop up confirming to upgrade your firmware, click Ok.