Search Our Support Knowledge Base

Find product articles and support information.

My Cloud: Run a System Diagnostics Test


A My Cloud storage device comes with a built-in diagnostics tool that assists users in evaluating its performance in the case that some performance issues are being experienced.

To perform a Quick or Full test on the unit, please follow the instructions below:

Model
Instructions
My Cloud (no System Test option) Click here for Instructions
My Cloud Mirror and Mirror Gen2 Click here for Instructions
My Cloud EX2 & EX2 Ultra Click here for Instructions
My Cloud EX4 Click here for Instructions
My Cloud EX2100/EX4100, DL2100/DL4100, PR2100/PR4100 Click here for Instructions
Test Failed or Doesn't Complete Click here for Instructions
Faulty Drive Click here for Instructions


Details
Answer ID 22008
Published 08/20/2018 03:06 AM
Updated 05/12/2022 03:22 PM

Please rate the helpfulness of this answer