IMPORTANT:
Apple File Protocol (AFP) is no longer supported on My Cloud OS 5 firmware 5.19.197 and higher. For more information, please refer to Answer ID 32003 My Cloud OS 5: macOS Time Machine "Backup Disk Not Available" or Finder "Connection Error"
Description
Time Machine backups stored on a My Cloud device are unable to be restored. This occurs due to bad credentials error when connecting as the Admin user.
This occurs when Time Machine attempts to connect to the My Cloud with a user that has a blank password. This may also be caused by conecting a new Time Machine backup as a registered user to a public share, such as TimeMachine backup.
Resolution
Time Machine backups connected to a NAS drive's public share must be connected as Guest. In order to utilize the connect as Registered User, utilize the private shares's log in credentials. This must be done through the My Cloud Dashboard. Please see Answer ID 27432: How to Access the Dashboard on a My Cloud Device for information on accessing the dashboard.
