WD Customer Portal password policy and password security recommendations


When creating a WD Customer Portal account or resetting the password, the password used must comply with the WD Customer Portal Password Policy below:

WD Customer Portal Password Policy:

  • A password cannot contain the account User Name and cannot match the first or last name of the account holder.
  • A password must contain at least eight characters.
  • A password must contain at least one letter (A-Z or a-z) and one number (0-9).
  • The last three passwords assigned to the account cannot be reused.

Additional Customer Portal password recommendations:

  • Never share a WD Customer Portal account.
  • Never use the same password used on another service. For example, do not use the same account used for a personal email address.
  • Never use password generation tools.
  • Never tell a password to anyone, including people who claim to be from WD Support.
  • Never write down the password.
  • Never communicate the password to WD or anyone else in an e-mail, telephone, or support ticket.
  • Always log off the WD Customer Portal before leaving the computer unattended.

In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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