My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
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Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
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Description
Plugging the My Passport Wireless into a computer using USB will cause Wi-Fi connected devices to lose connection to the drive.
The Wi-Fi portion of the drive is turned OFF when plugged into the computer.
Resolution
The My Passport Wireless cannot be used as a USB drive and a Wi-Fi drive simultaneously. Turning on the USB Drive Lock option in the Dashboard will let the drive charge while connected to a computer and not turn off the Wi-Fi. However, the drive will not be accessible from the USB while in this mode.
