The My Passport Wireless cannot be seen when attached via USB to another device


The My Passport Wireless cannot be detected by another device when connected via USB port.


The My Passport Wireless comes pre-formatted as exFAT file system.


Using a computer with USB, reformat the My Passport Wireless to a format that the device can recognize.

STOP Critical: Formatting the drive will erase ALL data.

For assistance formatting the drive, please see: Answer ID 3865: How to Partition and Format a WD Drive on Windows and macOS.

In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

Please rate the helpfulness of this answer