The My Passport Wireless cannot be seen when attached via USB to another device


Issue:

The My Passport Wireless cannot be detected by another device when connected via USB port.

Cause:

The My Passport Wireless comes pre-formatted as exFAT file system.

Solution:

Using a computer with USB, reformat the My Passport Wireless to a format that the device can recognize.

STOP Critical: Formatting the drive will erase ALL data.

For assistance formatting the drive, please see: Answer ID 3865: How to Partition and Format a WD Drive on Windows and macOS.


In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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