IMPORTANT: My Passport Wireless End of Support Notice!
My Passport Wireless has reached its end of support life cycle.
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- Answer ID 34297: WD My Passport Wireless End of Support
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
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Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
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Description
Files stored on an SD Card connected to a My Passport Wireless device cannot be accessed while using the mobile app.
Viewing SD Card contect is not supported in the My Cloud mobile app when connected to a My Passport Wireless device.
Resolution
Copy or move the contents of the SD card directly to the My Passport Wireless drive.
