My Passport Wireless: Cannot be Discovered, or Accessed From Mobile app Using Public Hotspot

IMPORTANT:

My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.

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Answer ID 34297: WD My Passport Wireless End of Support

My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.

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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.

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• My Passport SSD User Manual
• My Passport Pro User Manual

Description

Attempting to discover or access a My Passport Wireless through the mobile app results in the device not being found.
This occurs when the My Passport Wireless is connected to a Public Wi-Fi Home network. For security, some Public networks do not allow devices to communicate with each other while under the same Wi-Fi network.

Resolution

Reconnect to the My Passport Wireless' Private Network instead of connecting both devices to the Public network.

While in Home Mode, the My Passport Wireless' Private network will become unavailable after all devices have disconnected from it. To re-enable the network, push the WPS button on the My Passport Wireless for approximately 1 second.