IMPORTANT:
My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
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Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
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Description
The battery does not charge while the My Passport Wireless is turned on and connected to a power source.
If the the drive is being used, the battery will not charge. The battery for the My Passport Wireless will only charge if the internal drive is not spinning.
Resolution
The battery can only charge if the My Passport Wireless is either turned OFF or when limiting access so the drive will cycle on/off.
