How to Fix the Solid Red front LED on My Cloud EX2 and My Cloud Mirror

Description

Resolution

This is by design and can happen for many reasons.
The LED will remain red until the issue is fixed.

This table shows each reason with a possible solution.



Need more help?
Answer ID 17203: LED Status, Alert Codes, Descriptions, and Email Notifications for WD My Cloud

It is best practice to reset the My Cloud before using the steps to correct the issue. Need more help? Answer ID 27402: How to Reset a My Cloud Device

1. Open the Dashboard.
   Move to step 5 if Dashboard is opens.
   
   Need more help?
   Answer ID 27432: How to Access the Dashboard on a My Cloud Device


2. View both LEDs on the Ethernet port behind the device.
   Each should be lit with the LED flashing.
   This shows when a connection is made.


3. Ping the IP address of the My Cloud to make sure that a connection can be made from a computer in the same network.
   
   Need more help?
   Answer ID 4166: How to Get the IP Address of a WD Network Attached Storage (NAS) Device


4. Reboot the My Cloud and try again if a connection cannot be made.


5. View the alerts Dashboard and fix if needed.
   Clear the alerts once fixed.


6. Remove all USB devices attached to the My Cloud.


7. Check the UPS status if applicable.
   A power loss will result in the UPS alerting the My Cloud with a solid red LED.


8. Make sure that the volume is 95% full or above.
   Move data to another location if it is to free up space.


9. Do a Quick Test under System Diagnostics from Dashboard.
   
   Need more help?
   Answer ID 22008: My Cloud: Run a System Diagnostics Test


10. Reboot.