Access to My Cloud Shares Fail With "Error Code: 0x80070035 The network path was not found"

Issue:

The following message occurs when attempting to access My Cloud network shares on a Windows computer.

  • Error: Cannot access NAS Drives, \Share\Folder is not accessible
  • Error Code: 0x80070035 The network path was not found



Cause:

Netbios on the network hosting the Windows computer and the My Cloud may not be configured correctly.


Solution:

My Cloud Firmware

Ensure the firmware on your My Cloud is up to date.
For assistance updating the My Cloud firmware, please refer to Answer ID 10440 Updating the firmware on a My Cloud device


Windows Update

Login to the Windows computer with Admin rights and run Windows Updates


Computer Security Software

Temporarily disable any and all computer Firewalls, Malware, Anti-Virus, Internet Security and End Point Protection software that may be installed on the computer and or network that could prevent the discovery of a My Cloud on the network.


Windows Network Discovery

Ensure Public and PrivateWindows Network Discovery is Turned On
Please refer to Answer ID 18218 Enabling Windows Network Discovery


Netbios Over TCP/IP

Ensure NetBios over TCP/IP is enabled and set to (default) or On.
Please refer to How to Enable NetBios Over TCP in Windows


Windows Networking Services

Open the Services panel.


  1. Click on Start (Windows logo) at the bottom-left of the screen

  2. Image


  3. Type services.msc from the search bar as shown below
  4. Image


  5. Click services.msc application as shown below

  6. Image



    Ensure the following Windows Services are running and set to Automatic.
    Please follow the steps outlined below this list for instructions on how to make changes if needed.

    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Location Awareness
    • Function Discovery Resource Publication
    • Plug and Play
    • SSDP Discovery
    • Storage Server
    • Server
    • UPnP Device Host
    • TCP/IP NetBIOS Helper
    • Workstation

    Change Services Instructions

    Change the properties to automatic startup any services not currently running.


    1. Right-click the service to be edited and select Properties


    2. Image


    3. Select Automatic from the Startup type: drop-down menu


    4. Image


    5. Click Apply to save the change


    6. Image


    7. Start the service if the Service status: shows Stopped.


    8. Image


    9. Reboot the computer

My Cloud Max SMB Protocol

Change the SMB protocol to SMB1, SMB2 or SMB3 on the My Cloud.
Follow the initructions below to modify the Max SMB protocol on the supported list of My Cloud devices.

  1. Access the Dashboard of the My Cloud device.
    For assistance accessing the Dashboard, please see Answer ID 10420: How to access the Dashboard on a My Cloud.
  2. Click Settings
  3. Click Network on the left-side panel
  4. Scroll down to Windows Services
  5. Change the Windows Servers setting of Max SMB Protocol from the default of SMB2 to SMB1 or SMB3 and reboot the My Cloud and Windows computer

Power Cycle Network Equipment

  1. Power OFF the modem / router, and any switches
  2. Power OFF the My Cloud please see Answer ID 16782: Shutting down a My Cloud Device
  3. Power OFF or RESTART all computers within the Local Area Network
  4. Power ON the modem / router, and any switches
  5. power ON the WD my Cloud please see Answer ID 16782: Shutting down a My Cloud Device

Change Network Connection Methods

  1. If the computer is wireless, try conecting with an Ethernet cable to the network
  2. If the computer is wired to a switch, try wiring the computer directly to the router
  3. Try installing WD SmartWare on another computer in the same network



In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

Please rate the helpfulness of this answer