IMPORTANT:
My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
Need more help?
Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
Need more help?
Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
Need more help?
Description
Green LED instead of Blue while charging and at 80% capacity.
Beginning with My Passport Wireless Firmware 1.05.01, when the device is left charging for long periods of time, the battery will discharge down to 80% and will maintain that level of charge. The amount of time for this to happen varies as follows:
- Firmware ver. 1.05.01: When the device is left charging and powered on for a 9 hour period of time or longer.
- Firmware ver. 1.07.02: When the device is left charging and powered on for a 72 hour period of time or longer.
At 80% the power capacity, the Power LED will be green, not blue.
Please see the Battery charge States in the table below.
Resolution
To fully charge the unit to 100%, disconnect the device, reconnect the device, and do not leave it connected to a power source longer than 9 or 72 hours respectively, while powered on.
