My Cloud: Anti-Virus Essentials Found a Virus

Anti-Virus Essentials is an application that can be installed on multi-bay My Cloud devices. When the application is installed, the following notification will appear should a virus be found on the My Cloud device.

For additional information on how to install and configure Anti-Virus Essentials, please see Answer ID 3021: My Cloud: Installing and Using the Anti-Virus Essentials App.

If Anti-Virus Essentials issues a virus warning, please follow the steps below:

1. From the Dashboard of the My Cloud, click the Apps button of the Navigation bar.
   For assistance accessing the Dashboard, please see Answer ID 27432: How to Access the Dashboard on a My Cloud Device.
   

   



2. Select Anti-Virus Essentials
   Click Configure.
   

   



3. If the application has detected a threat, a warning will be displayed stating that a virus has been found.
   
   
   • Click Scan Details for more detailed information, download a report, or select alternate virus processing options.
   • Click Quarantine to process all reported files.
     

     Quarantine is a manual process, users must click the Quarantine button to complete this action. Quarantine files are moved from file their original location and put into the /Anti-Virus Essentials/quarantine folder by default. Changes are made to the files so they cannot be executed.

     

   
   

4. Scan Detail Options

   The Scan Detail options are:

   • Download Report
     

     Click Download Report to the save the Anti-Virus Essentials_VirusReport.txt file to the local computer.

   • Directory Path
     

     Mouse Over to see the full directory path of the infected file.

   • Virus File Processing Options
     

     Quarantine is selected by default for all reported files.

     • Select Delete from the drop down menu to delete the infected file from the system.
     • Select Ignore from the drop down menu to leave the file in its current location. No changes will be made to the file.
     • Click Apply to start processing the files.
   
   

   

   
   
5. Once the operation has finished,
   Click Finish.
   

   



6. Go to Apps
   Click on Anti-Virus Essentials
   Click Configure
   
   

   



7. Click View to review the Quarantined Files



The View button will only be visible if the scan completes. For additional information on virus scans not completing, please see Answer ID 20985: My Cloud: Anti-Virus Essentials Scan Doesn't Complete.








8. Review the files
• Delete is selected by default.
• Use the drop down menu and select Restore to return the Quarantined file to its original location if needed.

Click Apply to process the files.