WD SmartWare: Activation Code Error

Important:

WD Smartware End of Support Notice!

WD Smartware has reached its end of support life cycle.

Need more help?

• Answer ID 30039: WD Smartware End of Support
• Answer ID 28740: Western Digital Product Lifecycle Support Policy

Acronis True Image for Western Digital can be used instead.
Answer ID 6550: Install and Uninstall Acronis True Image for Western Digital on Windows.

Description

When attempting to activate WD SmartWare using version 2.4.4 or earlier, activation fails with the error There was an error trying to activate your activation code. Please try again later.

Older versions of WD SmartWare used older types of encryption to establish a connection. The activation servers no longer accept this type of traffic.

Resolution

Upgrade WD SmartWare to the latest version. For assistance updating WD SmartWare, see Answer ID 11517: How to manually update WD SmartWare 2.0.