IMPORTANT:
My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
Need more help?
Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
Need more help?
Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
Need more help?
Description
While connected to a public Hot Spot, the mobile app is unable to connect to a My Passport Wireless Pro.
This occurs because public Hot Spot setup using Captive Portal is not supported by the mobile app. The mobile app does not have a way to pass through the HTTP redirection requests from the public Hot Spots in order to validate the connection.
Resolution
Connect the mobile device to the public Hot Spot and finish the Sign-in Authorization prior to using the mobile app. After the mobile device has completed the authentication process for the public Hot Spot, connection through the mobile app will be available.
Do not connect the My Passport Wireless Pro to a public Hot Spot during the initial out-of-the-box setup.
