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My Passport Wireless Pro & SSD: Default Wi-Fi Password


IMPORTANT:

My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.

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Answer ID 34297: WD My Passport Wireless End of Support


My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.

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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.


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Description


Unable to access the My Passport Wireless Pro after performing a reset.
Performing a Reset, System Only Restore or, System and Disk Restore will reset the password of the My Passport Wireless Pro device back to default. The default Wi-Fi password is needed in order to gain access and setup the device.

Resolution


IMPORTANT:

The default WiFI password is hardcoded and cannot be removed, changed or deleted.

The default Wi-Fi password is the last 8 characters of the Serial Number on a My Passport Wireless Pro device. The Serial Number can be found by using the following method:

    Device Sticker

  • The device sticker on the back of the My Passport Wireless Pro device. The Serial Number will be labled under S/N.

  • Image


Details
Answer ID 19602
Published 08/20/2018 02:46 AM
Updated 09/14/2022 05:17 PM

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