Default Wi-Fi password on a My Passport Wireless Pro and SSD

Issue:

Unable to access the My Passport Wireless Pro after performing a reset.

Cause:

Performing a Reset, System Only Restore or, System and Disk Restore will reset the password of the My Passport Wireless Pro device back to default. The default Wi-Fi password is needed in order to gain access and setup the device.

Solution:

The default Wi-Fi password is the last 8 characters of the Serial Number on a My Passport Wireless Pro device. The Serial Number can be found by using the following:

  • The device sticker on the back of the My Passport Wireless Pro device. The Serial Number will be labled under S/N.


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  • The Windows Data Lifeguard Diagnostics software can be used to display the Serial Number of the device. Follow the steps below for assistance.
    1. Connect the My Passport Wireless Pro to a USB port of a Windows PC
    2. Download and install Windows Data Lifeguard Diagnostics software
    3. Run the software and wait for the My Passport Wireless Pro device to appear


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