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My Passport Wireless Pro & SSD: Plex Media Server Error "There was an unexpected error loading libraries"

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My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.

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Answer ID 34297: WD My Passport Wireless End of Support


My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.

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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.


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Description


Users with Plex Media Server installed on My Passport Wireless Pro may see the following Plex update indicators when the device is connected to the internet.
  • Available Update button in the Dashboard

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  • Update available message in the Plex Media Server Interface

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A newer version of Plex Media Server is available for download from Plex.tv.

Resolution


  1. Log in to the My Passport Wireless Pro Dashboard

  2. Click on the Media tab

  3. Click the Available Update button

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  4. The My Passport Wireless Pro must be connected to the internet to receive the Plex Media Server update notification. If the Available Update button is not available on the Media tab, update the firmware of the My Passport Wireless Pro.
  5. Review the version and click OK to update Plex

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  6. Plex Media Server will begin to download and update. This process will take a few minutes

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  7. When the update is completed, the latest version of Plex Media Server will be displayed

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  8. Click Configure to access the Plex Media Server interface

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For more information on Plex, please see the following articles:

Answer ID 16524: My Passport Wireless Pro & SSD: Plex Doesn't Start After Update or Installation

Answer ID 8135: My Passport Wireless Pro & SSD: Reset Plex Database

Answer ID 16250: My Passport Wireless Pro & SSD: Restore or Reset To Factory Settings



Details
Answer ID 15161
Published 08/20/2018 02:09 AM
Updated 04/25/2023 03:34 PM

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