IMPORTANT: My Cloud OS 3 End of Support Notice!
The My Cloud cannot be updated to OS 5.
My Cloud OS 3 has reached its end of support life cycle on April 15, 2022.
Need more help?
- My Cloud OS 3 End of Support
- WDC 21004 Bulletin: Recommend Upgrade to My Cloud OS 5
- Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
There are two options to Reset a My Cloud EX2 device, both use the Reset button located on the back of the device (see illustration for exact location). Please see details and instructions below.
Critical: The process is Not Data Destructive. |
My Cloud EX2 Reset Button Location
Option A: 4 Second Reset (Reset with Power On)
The 4 Second Reset will reset the following:
- Admin Password (No password by default)
- Network Mode (Default = DHCP)
The 4 Second Reset will only reset the Admin Password. It will not reset the Admin User Name. In order to reset the Admin User Name perform Option B - the 40 Second Reset outlined below. |
To execute the 4 Second Reset:
- With the power on, using a paperclip or narrow tipped pen, press and hold the reset button for at least 4 seconds. The reset process will cause the device to reboot and may take up to 5 minutes to complete. Please wait until the Power LED is solid blue, indicating the device is ready to use.
Option B: 40 Second Reset (Reset with Power Off)
The 40 Second Reset, also known as System Only Restore, will reset the following:
- Admin User Name (default = “admin”)
- Admin Password (No password by default)
- Device Name (default = “WDMyCloudEX2”)
- SSH (Secure Shell) User Name and Password (default = "sshd" no default password, new password enforced)
- Remove all Users except Admin
- All Share permissions (default = Public)
- Automatic Firmware Update (default = off)
- Network Mode (default = DHCP)
- Remove all Alerts
- Active Directory configuration (default = off)
- mycloud.com account association (default = not configured)
- Mobile app account association (default = not configured)
- WD Sync association (default = not configured)
- Backup jobs (default = not configured)
- Installed Apps and App Settings are removed
To execute the 40 Second Reset:
- Power down the device and remove the power cord from the device
- Using a paperclip or narrow tipped pen, press and hold the reset button
- While continuing to hold the reset button, reconnect the power cord to the device and continue to hold the reset button for at least 40 seconds
- After releasing the reset button the device will reboot
This process may take upwards of 15 minutes. Please wait until the Power LED is solid blue, indicating the device is ready to use. |