This article explains how to restore (reset) a My Passport Wireless Pro and SSD device.*END
IMPORTANT:My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
Need more help?
Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
Need more help?
Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
Need more help?
A My Passport Wireless Pro can be reset by physically using the Power and WPS buttons, or restored through the Dashboard. Please see below for more information on each method.
Please select a Method from the table above to display that method's instructions.
Restore by using the Power and WPS buttons
A My Passport Wireless Pro can be restored using the Power and WPS buttons located on the side of the device (see illustration for exact location). Restoring the device using the buttons will perform a System Only Restore, which will result in the following changes:
|
Critical:
The process is Not Data Destructive. It will not impact data or shares on the drive.
|
- Device name (Default = MyPassport)
- Admin Username (Default = “admin”)
- Admin Password (No password by default)
- Network Mode (Default = DHCP)
- SSID of the device (Default name = My Passport (2.4 GHz) - xxxxxx, and My Passport (5 GHz) - xxxxxx)
- (xxxxxx = last 6 characters of the device's MAC addresses)
- SSID password (Default = last 8 characters of the device's serial number)
- Battery (Default = Performance)
- FTP (Default = off)
- Drive Lock (Default = off)
- Auto Import (Default = off)
- Auto Firmware Update (Default = off)
- SSH (Default = off)
- Plex Media Server uninstalled while not removing any Plex libraries or configuration
- Power ON the device
- After the device powers on, press and hold down the Power and WPS buttons on the device at the same time for approximately 10 seconds (see figure below). The device will reboot and the Power and Battery Status LEDs will flash blue
- Wait until the Wi-Fi LED stops flashing before using the device
My Passport Wireless Pro Power and WPS Button Locations
For additional assistance after a System Only Restore has been performed, please additional articles see below:
Return to Top
Restore through the Dashboard
A My Passport Wireless Pro has two Factory Restore options using the Dashboard user interface (UI); System Only restore, and System and Disk restore.
The System Only restore process will result in the following changes:
|
Critical:
The process is Not Data Destructive. It will not impact data or shares on the drive.
|
- Device name (Default = MyPassport)
- Admin Username (Default = “admin”)
- Admin Password (No password by default)
- Network Mode (Default = DHCP)
- SSID of the device (Default name = My Passport (2.4 GHz) - xxxxxx, and My Passport (5 GHz) - xxxxxx)
- (xxxxxx = last 6 characters of the device's MAC addresses)
- SSID password (Default = last 8 characters of the device's serial number)
- Battery (Default = Performance)
- FTP (Default = off)
- Drive Lock (Default = off)
- Auto Import (Default = off)
- Auto Firmware Update (Default = off)
- SSH (Default = off)
- Plex Media Server uninstalled while not removing any Plex libraries or configuration
Please see details and instructions below to perform a System Only restore
- Log into the My Passport Wireless Pro Dashboard. For assistance, please see Answer ID 19786: Steps to Access the Dashboard on My Passport Wireless
- Click on the Admin icon in the top row of icons
- Under the Restore Factory Settings section, click the System Only button
The System and Disk restore process will result in the changes above, and format the hard drive:
|
Critical:
The process is Data Destructive and cannot be undone. ALL THE DATA ON THE DRIVE WILL BE LOST!
|
Please see details and instructions below to perform a System and Disk restore
- Log into the My Passport Wireless Pro Dashboard. For assistance, please see Answer ID 19786: Steps to Access the Dashboard on My Passport Wireless
- Click on the Admin icon in the top row of icons
- Under the Restore Factory Settings section, click the System and Disk button
For additional assistance after a System Only Restore has been performed, please see below:
Return to Top