The My Cloud EX2 Ultra device can be restored from the Dashboard to it's original settings with the option to have all data securely erased. Please select a restore option from the table below for instructions on how to perform a specific type of restore. For assistance accessing the Dashboard for the My Cloud EX2 Ultra device, please see Answer ID 27432: How to Access the Dashboard on a My Cloud Device.
| System Only | Click here for Instructions |
| Quick Restore | Click here for Instructions |
| Full Restore | Click here for Instructions |
System Only Restore
A System Only Restore reverts all system settings to their defaults, but is Not Data Destructive and will not impact user data or shares on the device.
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System Only Restore will reset the following system settings:
- Admin User Name (default = “admin”)
- Admin Password (No password by default)
- Device Name (default = "MyCloudEX2Ultra")
- SSH (Secure Shell) User Name and Password (default = "root" no default password, new password enforced)
- Remove all Users except Admin
- All Share permissions (default = Public)
- Automatic Firmware Update (default = off)
- Network Mode (default = DHCP)
- Remove all Alerts
- Active Directory configuration (default = off)
- mycloud.com account association (default = not configured)
- Mobile app account association (default = not configured)
- WD Sync association (default = not configured)
- Backup jobs (default = not configured)
- Installed Apps and App Settings are removed
 | Screen Shots may vary depending on the version of the My Cloud EX2 Ultra device. |
- From the main page of the Dashboard, click the Settings button on the Navigation bar
- Click on the Utilities option on the left-side panel of the Settings page
- Click on System Only under the Restore to Default section
- A description of the System Only Restore will be displayed. Click Ok to continue
- A System Only Restore will be performed. Once complete, the My Cloud EX2 Ultra device will restart
| This process may take upwards of 10 minutes. Please wait until the Power LED is solid blue, indicating the device is ready to use. |
Quick Restore
A Quick Restore reverts all system settings to their defaults and removes all data and shares on the device by performing a quick format. Existing Data Volumes are reformatted and recreated. The RAID itself is not changed. Data can be extracted from the drives using data recovery software or services.
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Quick Restore will reset the following system settings:
- Admin User Name (default = “admin”)
- Admin Password (No password by default)
- Device Name (default = "MyCloudEX2Ultra")
- SSH (Secure Shell) User Name and Password (default = "root" no default password, new password enforced)
- Remove all Users except Admin
- All Share permissions (default = Public)
- Automatic Firmware Update (default = off)
- Network Mode (default = DHCP)
- Remove all Alerts
- Active Directory configuration (default = off)
- mycloud.com account association (default = not configured)
- Mobile app account association (default = not configured)
- WD Sync association (default = not configured)
- Backup jobs (default = not configured)
- Installed Apps and App Settings are removed
| Screen Shots may vary depending on the version of the My Cloud EX2 Ultra device. |
- From the main page of the Dashboard, click the Settings button on the Navigation bar
- Click on the Utilities option on the left-side panel of the Settings page
- Click on Quick Restore under the Restore to Default section
- A description of the Quick Restore will be displayed. Click Ok to continue
- A Quick Restore will be performed, Once complete the My Cloud EX2 Ultra device will restart
| This process may take upwards of 10 minutes. Please wait until the Power LED is solid blue, indicating the device is ready to use. |
Full Restore
A Full Restore reverts all system settings to their defaults and erases all data and shares on the device. All user data and shares are permanently deleted. This process may take several hours to complete. Existing Data Volumes are erased and recreated. The RAID itself is not changed. Data cannot be extracted from the drives using data recovery software or services.
-
Full Restore will reset the following system settings:
- Admin User Name (default = “admin”)
- Admin Password (No password by default)
- Device Name (default = "MyCloudEX2Ultra")
- SSH (Secure Shell) User Name and Password (default = "root" no default password, new password enforced)
- Remove all Users except Admin
- All Share permissions (default = Public)
- Automatic Firmware Update (default = off)
- Network Mode (default = DHCP)
- Remove all Alerts
- Active Directory configuration (default = off)
- mycloud.com account association (default = not configured)
- Mobile app account association (default = not configured)
- WD Sync association (default = not configured)
- Backup jobs (default = not configured)
- Installed Apps and App Settings are removed
| Screen Shots may vary depending on the version of the My Cloud EX2 Ultra device. |
- From the main page of the Dashboard, click the Settings button on the Navigation bar
- Click on the Utilities option on the left-side panel of the Settings page
- Click on Full Restore under the Restore to Default section
- A description of the Full Restore will be displayed. Click Ok to continue
- A Full Restore will be performed. Once complete, the My Cloud EX2 Ultra device will restart
| This process may take upwards of several hours to complete. Please wait until the Power LED is solid blue, indicating the device is ready to use. |
