IMPORTANT: My Cloud OS 3 End of Support Notice!
The My Cloud cannot be updated to OS 5.
My Cloud OS 3 has reached its end of support life cycle on April 15, 2022.
Need more help?
- My Cloud OS 3 End of Support
- WDC 21004 Bulletin: Recommend Upgrade to My Cloud OS 5
- Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
The My Cloud EX2 device can be restored from the Dashboard to it's original settings with the option to have all data securely erased. Please select a restore option from the table below for instructions on how to perform a specific type of restore: IMPORTANT: For assistance accessing the Dashboard for the My Cloud EX2 device, please see Answer ID 27432: How to Access the Dashboard on a My Cloud Device.
System Only | Click here for Instructions |
Quick Restore | Click here for Instructions |
Full Restore | Click here for Instructions |