IMPORTANT:
My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
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Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
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Wi-Fi Best Practices while using a My Passport Wireless Pro to improve both connectivity and performance over a wireless network.
- My Passport Wireless Pro is formatted with exFAT files system so that it is read and writable by both Windows and macOS. Reformating to NTFS (Windows) or HSF+ (MacOS) before adding content can result in better file system resiliency.
For more details on how to format a drive, please reference Answer ID 3865 How to partition and format a WD drive on Windows and macOS - Devices Connected to the My Passport Wireless Pro should support 5 GHz 801.11AC.
For optimal performance, use the 5 GHz wireless network of the My Passport Wireless Pro. - Routers that support 5 GHz 801.11AC (typically the ones with external antenna) will provide better performance when connecting to a home network.
- Turning off the 2.4 GHz band will help reduce wireless traffic, improve the 5 GHz wireless performance, and help extend battery life
Please follow the steps below:
- Open the Dashboard of the My Passport Wireless Pro
- Enter the Wi-Fi page and open the Access Point Settings
- Once in the Access Point Setting section, change the Active Network to 5 GHz wireless network only
- The optimal wireless operating range of the My Passport Wireless Pro is around 6 meters.
Keep connected devices within the 6 meter range for best performance when streaming HD content. - For greater battery life, the My Passport Wireless Pro will automatically disable the wireless capability when no devices are currently connected to it. Pressing the Battery button will re-enable and reconnect any devices in range.
Please follow the steps below to modify the default setting:
- Open the Dashboard of the My Passport Wireless Pro
- Go to the Settings section of the Dashboard
- Enter the Wi-Fi page and open the Access Point Settings
- Under the Advanced Menu, change Wi-Fi Inactivity Disable or Wi-Fi Auto Reconnect to the desired setting
- Keep the My Passport Wireless Pro set to Performance Mode (default setting) for best performance.
Battery Life mode, which is meant to extend the battery life, will decrease performance to save the battery charge for a longer period of time. - When transferring large amounts of data or streaming movies, leave My Passport Wireless Pro plugged into an AC outlet. Doing so will provide better performance by maintaining a high level of battery charge.
- Not accessing the Dashboard can increase performance of the unit in NAS Wi-Fi mode, by decreasing the calls to the Apache Web Server.
