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My Cloud OS 3 Pin Reset and System Only Restore a Single Bay My Cloud Device


IMPORTANT:

My Cloud OS 5 or My Cloud Home reset.

Need more help?


STOP Critical:

The process is Not Data Destructive.
It will not impact data or shares on the drive.


Reset Button Location

The pin button on the back of a My Cloud can be used to perform a 4 or 40 second reset.



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4 Second Reset (with Power On)

A 4 second pin press will reset the:

  • Admin Password (no default password)
  • Network Mode (default = DHCP)

The 4 Second Reset will only reset the Admin Password.
It will not reset the Admin User Name if it has been changed to from the default name admin.
Use 40 Second Reset to reset the Admin User Name.


4 Second Pin Reset Steps

  1. Power on the My Cloud.

  2. Press and hold the reset button with a paperclip or pin for at least 4 seconds.

    The drive will reboot and may take up to 5 minutes to complete.
    Wait until the device Power LED is solid blue and in a ready to use state.

  3. Setup the My Cloud using the dashboard.

    Need more help?
    Answer ID 6857: Setup a Single-Bay WD My Cloud Dashboard


40 Second Reset (with Power Off)

A 40 second pin press will reset the:

  • Admin User Name (default = “admin”)
  • Admin Password (no default password)
  • Device Name (default = “WDMyCloud”)
  • SSH (Secure Shell) on Firmware 04.xx.xx-xxx, User Name and Password (default = "root" and "welc0me")
  • SSH (Secure Shell) on Firmware 2.xx.xxx, User Name and Password (default = "sshd" no default password, new password enforced)
  • Remove all Users except Admin
  • All Share permissions (default = Public)
  • Automatic Firmware Update (default = off)
  • Network Mode (default = DHCP)
  • Remove all Alerts
  • mycloud.com account association (default = not configured)
  • Mobile app account association (default = not configured)
  • WD Sync association (default = not configured)
  • Backup jobs (default = not configured)
  • Safepoint jobs (default = not configured)


40 Second Pin Reset Steps

  1. Power off the My Cloud.

  2. Remove the power cord from the drive.

  3. Press and hold the reset button with a paperclip or pin.
    DO NOT release the button yet.

  4. Connect the power cord to the drive.

    • Models without Power Button: Press the reset button for at least 40 seconds.
    • Models with Power Button: Press and release the power button one time while holding the reset button for at least 40 seconds.

  5. Release the reset button after 40 seconds.

    The drive will reset and may take up to 15 minutes to complete.
    Wait until the device Power LED is solid blue and in a ready to use state.

  6. Setup the My Cloud using the dashboard.

    Need more help?
    Answer ID 6857: Setup a Single-Bay WD My Cloud Dashboard

Details
Answer ID 24022
Published 08/20/2018 03:23 AM
Updated 01/11/2024 03:45 PM

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