My Cloud OS 3 Pin Reset and System Only Restore a EX2 Ultra

Looking for My Cloud OS 5 or My Cloud Home reset.

Need more help?

• Answer ID 29445: How to Pin Reset and System Only Restore My Cloud OS 5 Devices
• Answer ID 16584: How to System Erase My Cloud Home to Factory Settings

Critical: The process is Not Data Destructive. It will not impact data or shares on the drive.

Reset Button Location

The pin button on the back of a My Cloud EX2 Ultra can be used to perform a 4 or 40 second reset.

4 Second Reset (with Power On)

A 4 second pin press will reset the:

• Admin Password (No password by default)
• Network Mode (default = DHCP)

The 4 Second Reset will only reset the Admin Password. It will not reset the Admin User Name if it has been changed to from the default name admin. Use 40 Second Reset to reset the Admin User Name.

4 Second Pin Reset Steps

1. Power on the My Cloud EX2 Ultra.


2. Press and hold the reset button with a paperclip or pin for at least 4 seconds.
   
   

   The drive will reboot and may take up to 5 minutes to complete. Wait until the device Power LED is solid blue and in a ready to use state.

3. Setup the My Cloud EX2 Ultra using the dashboard.
   
   Need more help?
   Answer ID 5602: My Cloud OS 3 EX2 Ultra Setup Using the Dashboard

40 Second Reset (Reset with Power Off)

The 40 Second Reset (System Only Restore) will reset the:

• Admin User Name (default = “admin”)
• Admin Password (No password by default)
• Device Name (default = “MyCloudEX2Ultra”)
• SSH (Secure Shell) User Name and Password (default = "sshd" no default password, new password enforced)
• Remove all Users except Admin
• All Share permissions (default = Public)
• Automatic Firmware Update (default = off)
• Network Mode (default = DHCP)
• Remove all Alerts
• Active Directory configuration (default = off)
• mycloud.com account association (default = not configured)
• Mobile app account association (default = not configured)
• WD Sync association (default = not configured)
• Backup jobs (default = not configured)
• Installed Apps and App Settings are removed

40 Second Pin Reset Steps

1. Power off the My Cloud EX2 Ultra.


2. Remove the power cord from the drive.


3. Press and hold the reset button with a paperclip or pin.
   DO NOT release the button yet.


4. Connect the power cord to the drive.
   
   
   • Models without Power Button: Press the reset button for at least 40 seconds.
   • Models with Power Button: Press and release the power button one time while holding the reset button for at least 40 seconds.


5. Release the reset button after 40 seconds.
   
   

   The drive will reset and may take up to 15 minutes to complete. Wait until the device Power LED is solid blue and in a ready to use state.

6. Setup the My Cloud EX2 Ultra using the dashboard.
   
   Need more help?
   Answer ID 5602: My Cloud OS 3 EX2 Ultra Setup Using the Dashboard