How to check if a WD drive is damaged or defective

Special handling is required to protect hard drives from damage. Hard drives can be damaged by excessive physical force or from Electrostatic Discharge (ESD).

STOP Critical: ESD damage is usually invisible to the eye and may not be discovered until much later, either through intermittent performance or failure. For more information on how to avoid ESD damage please see Answer ID 1486: How to properly handle Western Digital internal hard drives

Please follow the instructions below to check a WD drive for damage:

  1. With the drive disconnected, examine the drive for physical signs of damage such as dents or broken pins

  2. Ensure that the power cable (if applicable) and data cable is securly connected on both ends

  3. Verify the power cable (for Desktop and My Cloud drives) or data cable is connected to a working outlet or port

  4. Verify the data cable is in working condition. Try using the cable on a working drive

  5. Connect the drive to a different computer or a different port on the motherboard/controller card

  6. Test the drive with a diagnostic tool

  7. If the drive is defective or damaged, please do the following:

    1. If data recovery is required, please visit one of our data recovery partners.
      WD does not provide data recovery services.

    2. Check the drive's warranty.
      If the drive is in warranty, create an RMA

IMPORTANT Important: Any agreement you may reach with the service provider is a matter between you and the service provider. Western Digital makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it. Your selection of the service provider is at your own risk. Western Digital assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a Western Digital hard drive. For more information, please visit our warranty policy page.

In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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