SSH connection from macOS 10.12 (Sierra) to a My Cloud fails

IMPORTANT Important:

Please ensure that your My Cloud product firmware is up to date.

For assistance with updating My Cloud firmware, please refer to Answer ID 10440 How to update the firmware on a My Cloud device


Connecting to a My Cloud using SSH (Secure Shell) from a macOS 10.12 (Sierra) fails with error No matching host key type found.


macOS 10.12 (Sierra) disables SSH ssh-dss keys by default.


Use the following command on Terminal to SSH from a macOS 10.12 (Sierra) computer to a My Cloud:
  1. Double-click on the Mac HD, the internal Mac hard drive visible on the top-right corner of the desktop screen.
  2. Click on Applications.
  3. Click on Utilities.
  4. Double-click on Disk Utility.
  5. In Disk Utility, double-click on Terminal.
  6. In Terminal, type the following command:
    WD Terminal

    ssh -oHostKeyAlgorithms=+ssh-dss

    If the device name has changed, please use the IP address of the My Cloud instead.

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