Connecting a USB Drive to a My Cloud Renders the My Cloud Unresponsive

IMPORTANT:

Please ensure that your My Cloud product firmware is up to date.

For assistance with updating My Cloud firmware, please refer to Answer ID 10440 How to update the firmware on a My Cloud device

Description

The My Cloud Dashboard is slow to respond after connecting an external USB drive.
Samba (SMB), AFP, MyCloud.com and the My Cloud mobile apps continue to function.
Attaching an external USB drive to a My Cloud will trigger a media scan of the if Cloud Service (remote access) is enabled.

Resolution

To turn off the media scan, please follow the steps below:

1. Log in to the Dashboard of the My Cloud .

   For assistance accessing the My Cloud Dashboard, please see Answer ID 27432: How to Access the Dashboard on a My Cloud Device



2. Safely eject the USB drive from the My Cloud in the Dashboard
   
   
   • Click the USB icon
   • Click the eject icon


3. Turn Off Cloud Service in the Dashboard
   
   
   • Click the Settings
   • Click General
   • Click the ON/OFF slider for Cloud Service
     
     

     Disabling Cloud Access will prevent users from accessing the My Cloud remotely through MyCloud.com or the My Cloud mobile app.

     



4. Turn Off USB Content Availability
   To turn off USB Content Availability, please refer to Answer ID 17191 My Cloud USB Content Availability


5. Turn Off the DLNA Media Server and iTunes in the Dashboard
   
   
   • Click Settings
   • Click Media
   • Click the ON/OFF slider for both Media Streaming and iTunes
     
     

     



6. Restart the My Cloud device
   
   

   The options may vary depending on the My Cloud device.

   • Click Reboot on the My Cloud Dashboard.
     
     

                   




7. When the power LED is solid Blue, connect the external USB drive.

   For more information on a blinking power LED, please see Answer ID 15538: Resolve Power LED Blinking White, Blue, or Solid Amber on a My Cloud

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