My Passport: Displayed as 'Untitled' in macOS 10.9 and higher

IMPORTANT:

My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.

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Answer ID 34297: WD My Passport Wireless End of Support

My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.

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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.

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• My Passport SSD User Manual
• My Passport Pro User Manual

Description

Using an NTFS formatted My Passport external hard drive on macOS 10.9 and higher results in the drive showing up as Untitled. This means the drive is unable to mount.

An incompatibility between operating systems and the NTFS file system can cause this issue.

Resolution

Windows

• Plug the external drive into a Windows 7 SP1 PC or higher and let the drive enumerate
• Plug the device back into the Mac. The drive should now be readable, showing the proper Volume Label and drive content

macOS

• Format the drive as HFS+ if using for macOS only or for Time Machine Backups. For help on how to format a drive, please see Answer ID 8200: Steps to Format a Drive for Use with Windows or macOS
• To recover the pre-loaded software that were deleted after formatting the drive, download the Mac versions of WD Security and WD Drive Utilities. For more information on WD Security and WD Drive Utilities, please see Answer ID 50396: How to Install and Use WD Drive Utilities Software