Attach a Supported WD Drive Message in WD Security & WD Drive Utilities

Description

WD Software reports "Attach a supported WD drive" message on Windows or macOS.

Common causes are:

• The lastest version of software is not installed.
• WD Drive Manager or other WD Service may have not started.
• The drive is locked with a password, has errors or failed.
• Drive is not supported by the software:
  • WD Elements SE is not supported by WD Security.
  • WD Elements & WD Elements SE SSD are not supported by WD Security or WD Drive Utilities.
  • WD_BLACK is not supported by WD Security or WD Drive Utilities.
  • My Passport Go is not supported by WD Security or WD Drive Utilities.
  • My Passport SSD (WDBAGF) is not supported by WD Drive Utilities.
• Need more help?
  
  • Answer ID 2158: External Drives Not Supported by WD Security
  • Answer ID 20814: WD My Book is Not Detected by WD Security
  • Answer ID 12452: Steps to Check Drives for Errors or Failures on Windows and macOS
  • Answer ID 20555: WD Security Password Protected Drive Auto Unlock Not Working

Resolution

Install Latest Software

1. Uninstall and Remove all WD Software.
   
   Need more help?
   
   • Answer ID 51136: Steps to Uninstall WD Drive Utilities or WD Security Software on Windows
   • Answer ID 51137: Steps to Uninstall WD Drive Utilities or WD Security Software on macOS
   • Answer ID 4158: Steps to Uninstall and Remove WD Discovery on Windows and macOS


2. Reboot Windows or macOS.


3. Download and install the WD software needed.
   
   Need more help?
   • Answer ID 20465: WD Discovery Software User Guide, Download, and Instructions
   • Answer ID 50396: How to Install and Use WD Drive Utilities Software
   • Answer ID 50696: How to Install and Use WD Security Software


4. Connect the Supported drive to the computer.


5. Open the drive with Windows Explorer or macOS Finder.


6. Check the drive is seen in the WD software installed.

Windows Networking Services

Check Services

Check for running WD services.

1. Type services in the search bar.
   
   

   



2. Click Services App.
   
   





3. Ensure the WD Drive Manager and any other WD Services are running.
   Services should be set to Automatic.
   
   

   

Change Services

Change the Startup Type to Automatic if needed.

1. Select a service.
   Select Properties.
   
   

   



2. Select Automatic from the Startup type: drop-down menu.
   
   

   



3. Click Apply.
   
   

   



4. Start the service if the Service status: is Stopped.
   
   

   



5. Click OK
   
   

   



6. Reboot Windows.

Test Drive for Errors

Check the drive for errors on Windows or macOS.

Need more help?
Answer ID 12452: Steps to Check Drives for Errors or Failures on Windows and macOS