WD Backup does not see my drive


Issue:

WD Backup does not see my drive as a backup target.
Only Dropbox is seen.


Cause:

Local PC Security, Anti Virus, Malware protection and or End Point Protection software may need to be configured to Allow WD Backup.

The WD Backup Drive Helper process will start running when the WD Backup program is started.
If the process does not start when WD Backup is opened, WD Backup will not see the drive.


Solution:

  1. Check your local PC anti virus, malware and or end point protection software to ensure WD Backup is allowed and not blocked.
    For assistance, pleased contact your software vendor or refer to their technical user manuals or disable the software while troubleshooting..

  2. Ensure the WD Drive is connected directly to the computer and NOT connected to a USB Hub.
  3. Ensure the computer can see and access the drive.
    If Windows does not see the drive, please refer to Answer ID 14925: Windows or macOS cannot find my drive

  4. Ensure the drive firmware is up to date
    Answr ID 5460: How to update the firmware on a My Book or My Passport

  5. Ensure the drive is supported by WD Backup.
    Please refer to Answer ID 15132 List of supported drives by WD Backup

  6. Download and Install the latest version of WD Backup.
    Download WD Backup for Windows

  7. Download and Install WD Drive Utilities.
    Download WD Drive Utility for Windows and MacOS

  8. Verify the WD Backup Drive Helper services starts when WD Backup is opened.

    • Access the Services panel:
      • Open Services using the Run panel:
        • Click on Start (Windows logo) at the bottom-left of the screen
        • Type Run and press Enter
        • In the Run panel, type services.msc and press Enter
      • Open Services using Control Panel:
        • Right-click (or left-click if using Windows 7) on Start (Windows logo) at the bottom-left of the screen
        • Click on Control Panel
        • Click System and Security
        • Click Administrative Tools
        • Click on Services

    • Open WD Backup software from the Start Menu or from the icon tray.
      • Verify if the WD Backup Drive Helper process changes to Running when WD Backup is started.
      • If the process does not change to the Running status, the Service should be changed to Automatic
      • to force the service to start at the time of system boot.

NOTE:
If the solutions above do not resolve the issue of WD Backup not recognizing the drive, Acronis True Image WD Edition Software can be used or use the built-in backup utility within the Windows operating system instead.

Acronis True Image WD Edition:

Click Here to download Acronis True Image WD Edition Software and refer to Answer ID 3689 Performing a backup using Acronis True Image WD Edition Software to configure a backup job.

Using Backup Software built into the Operating System:

Please follow this link for assistance with using the built-in backup utility within the computer's operating system: Answer ID:1717 - How to use a WD external hard drive with your computer


Applied Products:



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